Tecta America Colorado · 1 day ago
Director of Service Solutions and Customer Relations
Denver, CO
Full-time
Onsite
Director/Executive
$100K/yr - $110K/yr
7+ years expTecta America Colorado is a well-established company providing quality commercial roofing systems in Colorado. The Director of Service Solutions and Customer Relations will manage departmental strategy and sales, oversee estimating and customer relations, and ensure alignment with the company's annual plans and budget.
Construction
Responsibilities
Manage all day-to-day departmental responsibilities including schedules, generating service tickets, communication with field staff and developing relationships with clients
Provide consistent and effective leadership to the Service department with a focus on employee development and growth
Develop, sell, estimate and bid work
Review contracts and proposals to verify intended scope of work, ensuring the highest level of customer satisfaction and company profitability
Partner with Marketing and sales departments to develop sales leads, increase sales and promote our company’s services
Regularly conduct jobsite visits to ensure projects are compliant with customer and company expectations
Identify and resolve departmental issues in a timely manner
Ensure service billings are processed timely and assist in the collection of past due accounts receivable for all service-related work
Comply with company safety standards to promote a safe and clean working environment
Coordinate jobsite inspections
Qualification
Required
Commercial roofing industry experience, 7+ years (required)
Managerial/Supervisory experience, 5+ years (required)
Solid understanding of various commercial roofing systems and manufacturers including TPO, PVC, modified and built up
Ability to read, analyze and interpret general business documents, job specifications, technical procedures and/or government regulations
Strong financial management skills
Good verbal and written communication skills
Proficiency with Microsoft Excel
Ability to develop and maintain relationships with clients, vendors and coworkers
Ability to climb ladders and visit commercial roof sites
Benefits
Medical, Dental and Vision insurance with several plan options to choose from
Paid Time Off
Paid Holidays
401(k) with company match
Flexible Spending Accounts
Company
Tecta America Colorado
o “Tecta America Colorado has been providing high level commercial roofing solutions since 1977.
Founded in 1977Denver, Colorado, US
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase