UNIFY Financial Credit Union · 4 weeks ago
Senior Collector
Las Vegas, NV
Full-time
Onsite
Mid, Senior Level
3+ years expUNIFY Financial Credit Union is one of the nation’s largest 100 credit unions with a reputation for being financially sound and growth-oriented. The Senior Collector is responsible for collecting on delinquent consumer loans while maintaining the Credit Union/Member relationship and assisting management in overseeing collection activities.
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Responsibilities
Collects on delinquent loans, including charge-off loans. Accurately gathers facts, and notates all collection and communication efforts
Performs all activities related to collecting amounts due on delinquent loans, in compliance with department work standards, policies, procedures, and federal and state laws
Educates members on all options available, by offering suggestions on how to meet financial obligations, and working with member to develop a plan of resolution for full cure
Resolves delinquent loan status by performing standard due-diligence practices, analyzing member’s situation, and negotiating and securing acceptable repayment arrangements
Follows up and monitors delinquent loans to ensure that promised arrangements are met
Assists team supervisors and management with daily processes and procedures when required/requested. Provides support for team supervisors and management when they are out of the office
Assists with the handling of member requests and complaints
Assists in special projects as requested by management
Serves as liaison between team members and auditors on complex issues or dispute resolution
Utilizes all skip-tracing tools and resources available to pursue every possible lead in an effort to locate, verify, and obtain delinquent member contact/demographic information, and collateral location information
Utilizes internal work standards, policy and guidelines to prepare for, as well as recommend, loans for charge-off
Consistently meets and/or exceeds monthly collection audits, performance measures, and goals established by management
Assists with mentoring and training of collector and collector II employees, as directed, to enhance collection skills
Assists collector and collector II team members with difficult or complex member accounts situations, utilizing knowledge of collections and procedural guidelines
Works as part of a highly productive team to achieve the departmental service levels and performance expectations
Maintains a positive and professional attitude, leading by example. Provides a strong work ethic and a “can-do” attitude
Makes recommendations to implement process improvements
Maintains in-depth knowledge of, and complies with, all departmental and CU security policies and procedures, as well as federal regulations applicable to the position. Completes all required compliance training as assigned
Ensures full compliance with UNIFY Financial Credit Union service standards, policies, and procedures; and with the Bank Secrecy Act and other relevant laws and regulations
Performs other duties as assigned
Qualification
Required
High school graduate or G.E.D. required
at least three years of previous collections, customer service, or contact center experience; or equivalent combination of education and experience
Must have a customer service focus, and excellent verbal and written communication skills
Requires in-depth knowledge of state laws, federal laws, and CU policies and procedures, as they relate to credit, collections, repossession, and remarketing
Must have a proven ability to influence others toward a desired course of action
Must be available and flexible in scheduling to meet the changing business requirements of the position
Must be able to initiate member contact and determine the reason for delinquency, with a sense of urgency to bring the loan current
Must have strong attention to quality and detail, strong analytical skills, and be a self-starter who is able to work both independently and in a team environment
Requires ability to multi-task and work in a fast-paced environment
Must have the ability to prioritize and organize work tasks
Preferred
some college preferred
Benefits
Medical (PPO/HMO), Prescription, Dental (PPO/DMO), Vision, Life, and Short- and Long-Term Disability Insurance
Dependent and Medical Care - Flexible Spending Accounts
Vacation, Sick, Personal and Holiday Pay
401(K) Plan with employer match
Education reimbursement for approved programs
UNIFY banking privileges for you and your family
Company
UNIFY Financial Credit Union
UNIFY Financial Credit Union is a banking firm offering community banking and asset management services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-11-01Acquired
Leadership Team
K
Kendice Briggs
Executive Vice President, Chief Administration Officer
Recent News
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