UPMC · 1 day ago
Systems Analyst - Senior (EPIC/Ambulatory)
Pittsburgh, PA
Full-time
Hybrid
Senior Level
5+ years expUPMC is hiring a Senior Systems Analyst to join their team that is responsible for supporting specialties including Diabetes education, Endocrinology, Gastroenterology, Neurosurgery, Nutrition and Dietitians, Urgent Care, and more. The role involves providing analytical services, defining requirements, and developing/maintaining computer applications to meet client IT and business needs.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Function Responsibilities include Ambulatory Security, E- prescribing, Ambient Listening, BCA, Results routing, and more
Provide implementation and production support for ambulatory modules and workflows to support outpatient operations
Provide technical solutions for issues projects, integration and growth, and upgrades
Standard responsibilities of EPICCARE Ambulatory Analyst will focus on clinical documentation, Smart Tools, In Basket, Navigators, system definition, imports, utilities, and other standard build
Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Ability to handle problem management as appropriate
Project Management: Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly
SDLC (System Development Life Cycle): Have a proficient understanding of multiple system/application development life cycles
Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times
Data Quality: Maintain data quality at all times
Vendor Relationships: Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation
Report Writing/Analysis: Write and analyze complex reports. Make modifications to complex reports. Mentor less experienced team members. Communicate with the business/act as business analyst
End User Training: Ability to create training content. Facilitate more detailed user training sessions. Ability to train peers
Process Improvement: Ability to manage process improvement efforts. Create and update processes, as necessary. Ability to independently recognize opportunity for process improvements
Application Upgrades and Implementation: Identify new functionality and/or hardware requirements related to application upgrades and implementations. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary
Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects
Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary
Mentors less experienced staff
Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors
System Integration: May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation
Performs in accordance with system-wide competencies/behaviors
Performs other duties as assigned
Typically has 5+ years' experience with modern technology and application support through education or practical experience
Highly driven and self-motivated to exceed expectations
Ability to work independently and in a team-based environment
Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function
Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities
Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation
Qualification
Required
Possess an EPIC Certification
Strong communication and customer service skills
Analytical and problem-solving skills
Typically has 5+ years' experience with modern technology and application support through education or practical experience
Highly driven and self-motivated to exceed expectations
Ability to work independently and in a team-based environment
Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function
Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities
Ability to maintain a standby status as part of a rotation within the team, requiring 24 hours per day, 7 days per week availability during the standby period
Preferred
Healthcare/Clinical workflow knowledge
Project Management and Organizational Skills
Experience related to EpicCare Ambulatory module
Current or Past UPMC employee or contractor
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
Chief Executive Officer
Frederick M. Hargett
Chief Financial Officer
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-07
Business Feed
2025-11-28
Business Wire
2025-11-24
Company data provided by crunchbase