Newstel Worldwide · 1 month ago
Customer Service Associate | Non-Voice (Part Time - Permanent)
United States
Full-time, Part-time
Remote
New Grad, Entry LevelNewstel Worldwide is looking for Customer Service Associates to join their talent pool. The role involves delivering excellent customer service, responding to inquiries, and maintaining positive relationships with customers across various channels.
Customer ServiceFacilities Support ServicesOutsourcing
Responsibilities
Deliver excellent customer service and act as an ambassador for the campaign, by ensuring a supportive customer experience reflective of the campaign’s brand and vision
Respond to customer enquiries promptly and effectively to enhance the customer service experience
Communicate with customers through various channels – emails, phone, social media, live chat
Support the customers’ ordering and delivery process
Maintain a positive, empathetic, and professional attitude towards customers at all times
Resolve product or service problems by clarifying the customer’s question, determining the cause of the problem, and selecting the best solution to solve the problem
Build sustainable relationships and trust with customers through open and interactive communication
Identify and assess customers’ needs to achieve satisfaction
Go the extra mile to engage customers
Accurately record feedback and customer insights to help improve customer service and the product range
Follow communication procedures, guidelines, and policies
Qualification
Required
Must have proven email support experience, handling client or customer concerns through written communication
Must have hands-on experience using Freshdesk or Zendesk as primary support tools
Strong communication skills and be able to convey information clearly and professionally
Demonstrate solid organisational skills to manage tasks and workflows effectively
Collaborative team player who contributes positively to the group
Have high attention to detail to ensure accuracy and quality of work
Maintain a positive, ‘can do' attitude when handling tasks or challenges
Genuine passion for helping people and delivering excellent service
Be able to work well under pressure while staying calm and efficient
Capable of multi-tasking, prioritising, and managing time efficiently
Preferred
Knowledge of Slack is considered a plus
Company
Newstel Worldwide
Newstel Worldwide is a trusted partner to clients across various industries, helping them achieve customer success and grow their businesses through digitally-led customer service solutions.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase