Sky Real Estate Professionals ยท 23 hours ago
Customer Service Manager
Houston, TX
Full-time
Onsite
Senior Level
$87K/yr - $169K/yr
5+ years expSky Real Estate Professionals is a leader in the real estate industry, and they are seeking a Customer Service Manager to oversee customer support operations. This role involves developing strategies to enhance service delivery, training team members, and resolving client concerns.
Real Estate
Responsibilities
Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty
Supervise and support customer service representatives, ensuring they adhere to company standards and provide excellent service
Analyze customer feedback and service data to identify trends and areas for improvement, and report findings to senior management
Coordinate with other departments to resolve complex customer issues and improve overall service delivery
Train and mentor customer service staff to ensure consistent and effective service across all customer interactions
Qualification
Required
Bachelor's degree in Business Administration, Communications, or a related field
Minimum of 5 years of experience in a customer service management role, preferably within the real estate industry
Proven ability to lead and motivate a team to achieve high levels of customer satisfaction and performance
Excellent communication and interpersonal skills, with a strong focus on customer-centric solutions
Proficiency in CRM software and other customer service management tools
Company
Sky Real Estate Professionals
We specialize in Residential and Commercial selling,buying and lease real estate. We help everyone from first time homebuyers to investors.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase