Terre Haute Casino Resort · 1 day ago
Front Desk Clerk
Terre Haute, IN
Full-time
Onsite
New Grad, Entry LevelTerre Haute Casino Resort is a vibrant entertainment destination offering a variety of gaming and hospitality services. The Front Desk Clerk will accommodate hotel guests by managing room registrations, issuing keys, and providing information about hotel services, ensuring a positive guest experience.
Gambling & Casinos
Responsibilities
Greets, registers, and assigns rooms to hotel guests
Verifies guest identification and establishes how the guest will pay for the accommodations
Issues room keys and relays instructions to guests
Keeps records of room availability and guests’ accounts on computer
Computes bills and collects payments
Makes and confirms reservations
Uses player CMP system to make Marketing offer reservations
Answers PBX calls and routes calls to proper extension
Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino or entertainment complex
Advises housekeeping staff when rooms have been vacated and are ready for cleaning
Coordinates with player services and housekeeping on amenities and room assignments of hosted guests
Contacts housekeeping or maintenance staff when guests report problems
Performs simple bookkeeping activities, such as balancing cash accounts
Other duties as assigned
Qualification
Required
High School Diploma or equivalent required
Knowledge of principles and processes for providing customer service
Ability to perform basic mathematics
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to interpret a variety of instructions in written, oral, diagram or schedule form
Candidate must be experienced in Microsoft Office
Ability to maintain high levels of confidentiality and integrity
Maintain interpersonal working relationships among all Team Members and the public
Excellent verbal and written communication skills
Willingness to assume overall responsibility relative to the performance of the position
Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
Available to work when needed, including weekends, holidays, and nights
Must be able to obtain and maintain appropriate applicable licensing
Benefits
401k Plan with company match
Employee Stock Purchase Plan (15% discount)
Health, Dental, & Vision Insurance
Flexible Spending Account
Health Savings Account
Company Paid Short-Term and Long-Term Disability Plans
Company Paid Basic-Term Life Insurance
Paid Time Off
Tuition Reimbursement ($5,200 per year for undergrad and graduate course work)
A Variety of Team Member Discounts including:
Ford Affiliate Program
Verizon
AT&T
TicketsAtWork
Skechers
Sherwin Williams
Meal Discounts
Fun Team Member Events
Company-Sponsored Volunteer Opportunities
Team Member Recognition Program
Advancement opportunities and the chance for further professional development are also available.
Company
Terre Haute Casino Resort
Terre Haute Casino Resort promotes responsible gaming. Please play responsibly. Must be 21 or older.
Founded in 2024
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jennifer Schoffstall
Human Resources Business Partner
Company data provided by crunchbase