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AmeriCU Credit Union · 1 month ago

Senior Project Manager

Rome, NY

Full-time

Hybrid

Senior Level

$86K/yr - $107K/yr

AmeriCU Credit Union is a not-for-profit credit union based in Rome, NY, serving over 170,000 members across Central New York. The Senior Project Manager will oversee project management processes, support business leads on projects, and ensure collaboration and accountability across the organization.

BankingFinancial ServicesLendingNon Profit

Growth Opportunities

Responsibilities

Lead multiple, complex projects simultaneously, ensuring alignment with organizational goals and objectives

Assemble and coordinate project teams, assign responsibilities, and manage all phases of the project lifecycle

Develop and maintain detailed project plans, goals, and budgets with input from subject matter experts

Communicate progress and escalate concerns for strategic initiatives to the AVP, Center of Excellence

Ensure project teams follow the organization’s defined project management processes, including timely updates to project plans and dashboards (e.g., Monday.com)

Work with the AVP, Center of Excellence to define project management approaches and best practices

Communicate and educate across the organization on project management approaches and best practices

Provide daily support to project teams, removing obstacles and facilitating progress

Schedule, attend, and run project meetings; prepare agendas and share meeting notes (including decisions, key discussions, and action items)

Work with teams to identify all work required to fulfill project scope and ensure deliverables are handed over to business units/support groups at project closeout

Responsible for communication, status reporting, and escalation of unresolved issues

Update and maintain Risk, Issue, and Decision logs throughout the project lifecycle

Gain required approvals according to established timelines and escalate unresolved issues as needed

Hold project closeout/retrospective sessions to capture lessons learned

Provide administrative and escalation support to project sponsors and business leads on projects without an assigned project manager

Assist business departments with project documentation and participate in project selection meetings as needed

Report progress, issues, and roadblocks to AVP, Center of Excellence, and make recommendations for action

Provide regular updates to leadership and stakeholders on project status, milestones, and challenges

Document critical decisions and maintain clear, timely communication in all directions

Support the AVP, Center of Excellence in Project Portfolio reporting

Coordinate with stakeholders across departments to ensure project success

Act as point of contact for strategic deliverables

Collaborate with business leads to create testing, training, marketing, and communication plans

Integrate change management activities into project plans, including risk mitigation, readiness evaluation, and stakeholder management

Conduct post-project closure reviews to capture lessons learned and ensure continuous improvement with project management processes

Serve as mentor to project managers, fostering professional growth and knowledge sharing

Perform any other duties needed to help drive our vision, fulfill our mission, and abide by AmeriCU’s values

Qualification

Change ManagementProject ManagementCross-Organizational CollaborationRisk ManagementStakeholder ManagementMentorshipCommunicationProblem Solving

Required

Lead multiple, complex projects simultaneously, ensuring alignment with organizational goals and objectives

Assemble and coordinate project teams, assign responsibilities, and manage all phases of the project lifecycle

Develop and maintain detailed project plans, goals, and budgets with input from subject matter experts

Communicate progress and escalate concerns for strategic initiatives to the AVP, Center of Excellence

Ensure project teams follow the organization's defined project management processes, including timely updates to project plans and dashboards (e.g., Monday.com)