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Accenture Federal Services · 1 day ago

IT Customer Service Analyst

Arlington, VA

Full-time

Hybrid

New Grad, Entry Level

$62K/yr - $109K/yr

0+ years exp

Accenture Federal Services is dedicated to helping the US federal government improve its operations and services. They are seeking an IT Customer Service Analyst to provide technical support to employees, ensuring that IT services meet business needs while exhibiting excellent customer service skills.

ConsultingFinanceInformation TechnologyManagement ConsultingOnline PortalsProfessional Services

No H1B

U.S. Citizen Only

Responsibilities

Receive and respond to customer issues and requests while working in a team environment, following established procedures, and updating relevant systems as appropriate

Exhibit proficient technical skills and excellent customer service

Complete hardware upgrades and repairs, troubleshoot software, and complete other technical and non-technical tasks as necessary

Work on special projects as needed

Work hours are 8 AM - 5 PM, Monday through Friday, in the office, with frequent overtime

Occasional travel to other offices may be required

Qualification

Microsoft Windows 11M365Customer serviceCompTIA A+ certificationMicrosoft Desktop certificationMobile device supportDell laptop repairInterpersonal skillsAttention to detailCommunication skills