Whop · 1 week ago
Customer Support Lead
Brooklyn, NY
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $100K/yrWhop is the ultimate virtual market that lets people earn money by starting shops and creating content. As a Customer Support Lead, you will ensure your team delivers the best customer support on the internet, overseeing live chat conversations, handling escalations, and driving product feedback.
E-CommerceInternetMarketplace
Responsibilities
Handle escalated Intercom tickets and complex customer issues
Lead daily team meetings to review progress and improvement opportunities
Review team member performance
Train new and upskill existing team members
Identify and fix any workflow or escalation inefficiencies
Make sure your team is in the loop and trained on any upcoming product updates
Identify and raise biggest product issues to product and engineering teams
Qualification
Required
You have led a high-performing team
You have previous experience in a customer-facing role, ideally at a startup, high-growth company, or a business you started
You have excellent communication skills (written and verbal)
You've led a successful team - you know how energize and motivate
You're radically candid and do not shy away from hard conversations
You have been called psycho for your work ethic
You're extremely curious, personable, and high EQ
You have strong communication skills and instant response times
You have high attention to detail; you care deeply about correctness
You don't quit until you've found the solution to every hard problem
You are scrappy and have a bias for action: no task too small, no idea too big
Benefits
Unlimited PTO, with full health, vision, dental coverage
Lunch & dinner paid for Monday thru Friday
Free Equinox membership
Citibike membership
Free Ubers home after 10pm
$9k annual rent subsidy if you live within 4 blocks of our 300 Kent office
The latest Macbook Pro & tech accessories
Company
Whop
Whop is a marketplace designed for entrepreneurs, facilitating the buying and selling of communities, courses, and software.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$18M2023-07-20Series A· $17M
2022-01-01Seed· $1M
Leadership Team
Steven Schwartz
Co-Founder / CEO
Cameron Zoub
Co-Founder - CGO
Recent News
Soma Capital
2026-01-08
2025-10-10
Company data provided by crunchbase