Zoom · 22 hours ago
Product Adoption Expert
United States
Full-time
Remote
Mid Level
$77K/yr - $186K/yrZoom is seeking a Product Adoption Expert to drive deep product adoption and maximize business value across its diverse product portfolio. This role involves collaborating with Customer Success and Product teams to enhance customer engagement and ensure effective onboarding and use of Zoom's products.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Serve as the adoption expert for assigned Zoom products (e.g., Zoom Phone, Contact Center, AI Companion, Rooms)
Join customer calls and workshops to map use cases and accelerate product-specific adoption
Partner with Customer Success Managers and Onboarding Managers during critical phases including launch, workflow integration, and renewals
Deliver impactful customer-facing sessions including office hours, deep dives, and workflow clinics
Collaborate with Product, Product Marketing, General Managers, and Enablement teams to create scalable adoption resources:
Micro-learnings and step-by-step guides
Comprehensive playbooks and success plans
Educational webinars and customer campaigns
Workflow and use case catalogs
Execute one-to-many initiatives including ongoing office hours, community forums, and customer champion sessions
Ensure new product launches include adoption-ready materials for immediate CSM and customer use
Provide strategic feedback to Product teams based on adoption patterns, customer use cases, and implementation blockers
Increase percentage of customers actively using key features and workflows
Accelerate adoption timelines for new product rollouts
Maximize customer engagement through webinars, micro-learnings, and educational content
Measure internal adoption of assets and reduction in repetitive support requests
Contribute to renewals and expansion opportunities tied to product adoption
Qualification
Required
Serve as the adoption expert for assigned Zoom products (e.g., Zoom Phone, Contact Center, AI Companion, Rooms)
Join customer calls and workshops to map use cases and accelerate product-specific adoption
Partner with Customer Success Managers and Onboarding Managers during critical phases including launch, workflow integration, and renewals
Deliver impactful customer-facing sessions including office hours, deep dives, and workflow clinics
Collaborate with Product, Product Marketing, General Managers, and Enablement teams to create scalable adoption resources
Execute one-to-many initiatives including ongoing office hours, community forums, and customer champion sessions
Ensure new product launches include adoption-ready materials for immediate CSM and customer use
Provide strategic feedback to Product teams based on adoption patterns, customer use cases, and implementation blockers
Increase percentage of customers actively using key features and workflows
Accelerate adoption timelines for new product rollouts
Maximize customer engagement through webinars, micro-learnings, and educational content
Measure internal adoption of assets and reduction in repetitive support requests
Contribute to renewals and expansion opportunities tied to product adoption
Benefits
A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
Founded in 2011
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
2026-01-07
2025-12-20
Company data provided by crunchbase