Stripe · 6 days ago
Program Manager, Enterprise Servicing
Seattle, WA
Full-time
Hybrid
Senior Level
$155K/yr - $232K/yr
5+ years expStripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet. As the Enterprise Servicing Program Manager, you will design and lead a program focused on enhancing post-sales engagement for Stripe's largest users, ensuring they derive maximum value from their investments.
FinanceFinTechMobile PaymentsSaaS
Responsibilities
Be accountable for the long-term vision and strategy for the Enterprise Servicing program, centered on an exceptional post-sales experience for Stripe’s largest users. Focus on the strategic evolution of the program and driving GTM execution on identified key engagements. Coordinate change management, enablement, and communications to drive adoption of new program elements and processes
Determine the feedback loop necessary to assess service level. Create, execute, and analyze program effectiveness measures, building observability of key user activities and financial performance
Utilizing customer feedback, refine service level offerings by proposing modifications or additional offerings, including providing a point of view on differentiated needs by customer segment
Develop a roadmap for the foundational requirements to operate the program efficiently and at scale. Drive scalability through process refinement and automation, collaborating closely with critical cross-functional teams to build the needed tools, dashboards, and automation
Set goals and targets for the overall program and manage key forums / updates to keep the organization and key stakeholders informed. Develop strong collaborative relationships with key stakeholders across Stripe
Qualification
Required
5+ years of experience in program management, business operations, management consulting, or a related discipline
A strong track record of delivering global, complex programs with multiple constituents in a changing, ambiguous environment end-to-end
Strategic Problem Solving: Deep problem solving and analysis experience (solving business problems—commercial, operational, financial) in a Sales-oriented environment. You must have the ability to diagnose, simplify, and structure problems and solutions while having command of 'the details'
Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to C-Suite. You set a high-bar in terms of communication effectiveness
The ability to seamlessly transition from strategy, high level to very detailed, and a willingness to 'roll up your sleeves'. You work well under pressure, with a high degree of adaptability and flexibility in a fast-paced, rapidly changing environment
Ability to influence cross functional stakeholders to align and execute on common objectives
Preferred
Experience operating with incomplete data and reprioritizing as business needs change
Prior experience with enterprise customers or large accounts and familiarity with executive engagement practices (QBRs, exec briefings)
Background in Customer Success or Technical Account Management programs
Experience partnering with Data Science or building dashboards/automation for program observability
Comfort with SQL or analytics tools to interrogate program and user data
Prior payments or fintech experience
Benefits
Equity
Company bonus or sales commissions/bonuses
401(k) plan
Medical, dental, and vision benefits
Wellness stipends
Company
Stripe
Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses.
5001-10000 employees
H1B Sponsorship
Stripe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (283)
2023 (141)
2022 (379)
2021 (276)
2020 (111)
Funding
Current Stage
Late StageTotal Funding
$9.44BKey Investors
Tiger Global ManagementThrive CapitalFounders Fund
2025-02-27Secondary Market
2024-04-12Secondary Market· $694.16M
2024-03-01Series Unknown
Leadership Team
Steffan Tomlinson
CFO
Aitor Guevara
Head Of Engineering
Recent News
Business Insider
2026-01-12
2026-01-12
Company data provided by crunchbase