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DPR Construction · 1 day ago

Insurance Claims Specialist

Charlotte, NC

Full-time

Onsite

Senior Level

5+ years exp

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects. The Claims Specialist will assist in managing the Fleet Vehicle Safety & Operations Policy and handle auto and low severity property damage claims, ensuring proper documentation and communication with various internal and external teams.

CommercialConstructionIndustrial

Growth Opportunities

Responsibilities

Initial processing of first and third-party auto and low severity property damage incidents involving DPR (and DPR related entities), including but not limited to:

Input and/or review all incidents reported in DPR’s RMIS system

Maintain incident records in Insurance Team’s document management system

Ensure all necessary information is compiled to properly manage the claims, including working with the internal teams to identify culpable parties, potential risk transfer to the culpable trade partner, if applicable, collecting documents such as incident reports, root cause analyses, if any, and vehicle lease or rental agreements

Report, with all appropriate documents and information, all claims for DPR (and DPR related entities) to all potentially triggered insurance policies for various types of programs (traditional, CCIP, OCIP), including analyzing contractual risk transfer opportunities

Assess potential risk transfer opportunities and ensure additional insured tenders or deductible responsibility letters are sent, where applicable

Liaison with the carriers in evaluating whether claims reported directly to the carriers are appropriate

Manage all auto and low severity property damage claims, as assigned, in the DPR RMIS system for DPR (and DPR related entities), including ensuring that all information is kept up to date

Provide in-network aluminum certified repair shop information to drivers following an incident

Act as a liaison between our carriers, auto repair shops, Operations, Fleet and EHS teams related to claim progress, strategy, expenses and settlement

When required, notify the applicable State’s Department of Motor Vehicles office of motor vehicle accidents by preparing and mailing the specific State form

Work with Insurance Controller on auto program claim reports

Liaison with Operations, Fleet and EHS teams on new incident reporting processes, as needed

Manage the Fleet Risk Index scores for authorized drivers, ensuring its accurate and up to date based on incidents and MVRs

Assign training to authorized drivers based on MVA incidents, MVRs and citations, as well as managing completion of the training

Ensure authorized driver list is kept current

Liaison with internal HR, Fleet, EHS and Business Unit Leaders, where appropriate, on suspending vehicle usage permissions

Responsible for working with internal teams on implementing appropriate updates to the Fleet Vehicle Safety & Operations Policy

Qualification

Auto insurance knowledgeClaims managementRisk managementDocument managementStrategic thinkingMentoringCommunication skillsOrganizational skillsDetail oriented

Required

A minimum of five years relevant insurance industry experience

Strategic thinking

Ability to mentor and inspire others

Integrity

Team player

Strong writing and communication skills

Self-Starter

Highly organized and responsive – ability to meet deadlines

Detail Oriented

Basic working knowledge in all of the following coverages/programs: auto insurance, commercial general liability, property insurance, and controlled insurance programs

Risk and dispute management – insured claims