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Meta · 23 hours ago

Program Manager, Product Immersion & Testing

Austin, TX

Full-time

Hybrid

Mid Level

$97K/yr - $139K/yr

Meta is building the future of human connection through technology. They are seeking a Program Manager for the Product Immersion & Testing Team to manage product tests, collaborate across teams, and drive impactful strategies based on customer insights.

Computer Software

Comp. & Benefits

Responsibilities

Lead Product Immersion & Testing Initiatives: Manage, monitor, and recruit for product tests (alpha, beta, GA) and immersions, driving delivery of multiple projects as the main point of contact for Product, Sales, and Data Science

Planning and Strategy: Define goals, identify clients, coordinate logistics, and compile key information into briefs for immersion and testing projects

Cross-Functional Collaboration: Work extensively with Product Managers, Product Marketing, Data Science, Engineering, and User Research to scope immersion and test design/requirements, manage logistics, and surface insights to influence for product and business outcomes (product changes, roadmap impact)

Communication: Effectively communicate relevant insights and findings to cross-functional teams, influencing roadmap prioritization and developing solutions to fix problems at scale

Process Improvement: Inform, influence, and execute new processes based on analysis and impact metrics to improve efficiency and quality of support

Issue Resolution: Troubleshoot and problem-solve issues (bugs, feature requests, product confusions) during testing and immersions, utilizing escalation paths and updating stakeholders

Travel: Support in-market experiences, with up to 20% travel (including international)