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Canon EMEA · 3 days ago

Technician, Field Svc II

Dedham, MA

Full-time

Onsite

Entry Level

$21.50/hr - $30.75/hr

1+ years exp

Canon U.S.A., Inc. is a leading provider of digital imaging solutions, and they are seeking a Technician, Field Svc II to provide technical support and maintenance for Canon products. The role involves diagnosing failures, servicing equipment, and maintaining technical information while ensuring customer satisfaction.

Cloud ManagementHardwarePrinting

No H1B

Responsibilities

Diagnose basic mechanical, software, network, and system failures using established procedures

Service and repair designated equipment to Canon standards and specifications

Maintain working knowledge and aptitude of multiple product groups

Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance

Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned

Maintain all technical information and Canon property assigned and provide direction to less experienced technicians

Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested

Qualification

Mechanical troubleshootingSoftware troubleshootingNetwork troubleshootingField service reportingCustomer service skills

Required

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience

A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class

The ability to travel (valid driver's license and acceptable driving record necessary)

The capability to work in a 24/7 environment, while performing shift work and on-call rotations

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises

Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)