City Wide Facility Solutions - Las Vegas · 3 days ago
Account Manager - Norfolk
Virginia Beach, Virginia, United States
Full-time
Onsite
Mid LevelCity Wide Facility Solutions is actively seeking a Facility Solutions Manager for their franchise location in the Greensboro/Winston Salem area. The Facility Solutions Manager is responsible for managing B2B client relationships, ensuring high client satisfaction, and overseeing service operations and Contractor compliance.
Management Consulting
Responsibilities
Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics
Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients
Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client
Qualification
Required
Excellent at managing and retaining B2B accounts
Strong selling skills for increasing sales within an account
Responsible for the business operations of an assigned client contracted service area
Field support including training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements
Trouble-shooting customer requests/complaints
Coordinating site visits
Developing long-term relationships with clients and Contractors
Negotiating contracts
Procuring supplies from clients
Ensuring high client satisfaction
Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics
Manage all Contractor relationships including Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's
Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client
Company
City Wide Facility Solutions - Las Vegas
City Wide is the largest management company in the maintenance industry that provides solutions for commercial properties across the United States and Canada.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
TJ Roberts
Operating Partner / General Manager
Company data provided by crunchbase