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Hillendale Home Care · 20 hours ago

Client Care Manager (Home Care Services)

Walnut Creek, CA

Contract

Onsite

Senior Level

5+ years exp

Hillendale Home Care is a home care agency recognized for its excellence in senior care services. They are seeking a dynamic Client Care Manager to work with senior care clients and their families, manage care contracts, and develop new business opportunities through community outreach and referral networks.

Assisted LivingElder CareHealth CareService Industry

Culture & Values

Responsibilities

Generate regular streams of revenue and new business by providing exemplary customer service by building partnerships with clients and families, working with referral networks within local senior care communities, and leading and participating in community outreach events to spread brand awareness

Call on and develop new referral accounts in the local healthcare and senior care community with elder care industry professionals, organizations and establishments

Communicate with family members and our internal Staffing Management team to refine and improve client’s lives by ensuring a high client satisfaction from assigned home care aides

Work with our Staffing Management team regarding new clients, renewal of current clients, and any new products or services added as part of the care plan

Speak to prospective clients to educate them on products and services including conducting in-home assessments with seniors and/or their families to sign them on for services

Perform ongoing care management and communication with clients to ensure high quality services and customer feedback

Represent Hillendale at community events, upholding company values and high standards of care

Qualification

Client managementBusiness developmentHealthcare experienceGoogle Suite proficiencyCustomer service experienceCommunication skillsAttention to detailTime management