NEOGOV · 1 month ago
Office Receptionist Lead- Animal Shelter
NC 27409, NC
Full-time
Onsite
Mid, Senior Level
$37K/yr - $42K/yr
3+ years expGuilford County is committed to providing quality government services and is seeking an Office Receptionist Lead for their Animal Services department. This role involves overseeing customer service operations at the animal shelter, providing support to staff, and managing adoption inquiries while ensuring excellent service to the public.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides oversight and serves as a lead for Customer Service personnel and the call center
Assist with processing adoptions, return to owners, transfers, intakes, and outcomes as needed
Provides support to staff on processes, procedures and systems
Serves as the initial contact for escalated customer service challenges
Covers agency when all supervisors are absent
Mentor and train new and existing employees
Assists the Customer Service Manager with preparing and taking deposits to the bank
Assists with preparing daily financial reports and documentation
Assists with daily financial monitoring
Assists with program management for the Spay and Neuter Voucher Program, Rabies Clinics, Mobile Pet Assistance Center (MPAC) outreach program, and other ongoing Shelter events
May become a certified Rabies Vaccinator and assist with vaccines and microchipping as needed
Serve as lead for all animal adoption inquiries
Educate the public on successful pet ownership responsibilities
Screen potential adopters, helping to match pets to adopters
Process adoption applications and manage shelter animal database
Manage financial transactions and accounting for adoption and shelter fee payments
Schedule animals for surgery post adoption as necessary
Organize and prepare all transaction paperwork for County and State level audits (financial and programmatic)
Lead customer service efforts
Manage sensitive and difficult conversations with the public in a professional manner
Provide accurate information and friendly professional service to the public and to coworkers in a responsive, positive, courteous, and tactful manner
Provide administrative support for Customer Service Manager
Provide administrative support for other Managers as able and necessary
Ensure the main entrance, lobby, and public restrooms are cleaned and professional appearance is maintained
Provide daily verbal and written communication with the public and staff over the phone, direct contact, and email
Write and mail donations letters to donors
Provide rabies vaccines during daily rabies clinics
Coordinate with other departments to identify animals needing foster placements
Communicate with and screen potential fosters
Make sure that all fosters receive the necessary training and support to perform their foster care responsibilities
Manage placement of foster animals
Oversee the scheduling of foster animals for proper vaccine and health check-ups, and surgery appointments
Administer vaccines, dewormer, and microchips to foster animals as needed
Qualification
Required
High school diploma or GED and three years of experience in an animal shelter, veterinary clinic, animal rescue or other animal-related work
Thorough knowledge of methods of caring for animals and of humane methods of disposing of them
Knowledge of disease management, recognition, control, and prevention as it relates to general animal care
Knowledge of basic cleaning and disinfectant procedures
Knowledge and ability to perform general diagnostic testing to assist with determining health of animal
Knowledge of animal shelter policies and procedures
Knowledge of and ability to assist in performing physical exams and identifying and addressing medical problems/diseases
Knowledge of federal and state laws governing the control and welfare of animals, the sheltering of animals, and animal euthanasia methods
Knowledge of laboratory practices and physician protocols dealing with rabies
Knowledge of laws, rules and regulations applicable to operating an animal shelter and managing personnel
Ability to establish and maintain effective working relationships with the public and other employees
Ability to make sound decisions and solve problems in a fast-paced environment
Ability to assign, direct, lead and evaluate activities of team members
Ability to deal tactfully, courteously, and firmly with the public
Ability to work afternoons and weekends
Ability to lead and coach subordinate staff in the absence of the Customer Service Manager
Preferred
Previous experience in a veterinary hospital, humane society or other animal care facility
Previous experience as an assistant supervisor or lead role overseeing, leading and coaching subordinate staff
Benefits
Health Insurance (UnitedHealthCare)
Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.
Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!
Employee Assistance Program, 100% funded by the county.
13 paid holidays, 12 sick days, and 12 vacation days a year.
Employer contributes 5% into your 401(k) - no match required.
Enrollment in the State Retirement Plan by contributing 6%.
Longevity pay beginning at five years of service.
$10,000 Life and AD&D benefit to eligible employees.
Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.
Voluntary Life, AD&D, Short-Term and Long-Term Disability.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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2025-10-31
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