Plug-in Studios · 1 day ago
Homeowner Financial Services Specialist
Atlanta, GA
Full-time
Hybrid
Mid Level
3+ years expPlug-in Studios is seeking a Homeowner Financial Services Specialist to support families in achieving homeownership through financial management. This role involves maintaining accurate financial records, assisting with escrow matters, and ensuring operational efficiency for program participants.
AudioDigital MediaFilm ProductionVideo Editing
Responsibilities
Respond to homeowner requests and refer to Affiliate Mortgage Services or provide necessary support (due dates, requests for copies of deeds, etc.)
Complete the transfer of loan-to-loan servicing company
Provide homeowner support in managing escrow expenses
Implement the maintenance funds program for Atlanta Habitat homeowners
Organize homeowner files and oversee volunteers that assist with filing
Set up all new homebuyer accounts in Habitrak and integrate application information with property file
Accurately process occupancy fees, good faith payments, and HOA fees as well as mortgage payments prior to account transfer to servicer
Reconcile homebuyers account as needed to correct errors or disputes regarding the accuracy of account balances
Process monthly mailings of past due notices to homeowners in the occupancy period and notify Support Coordinators as appropriate
Prepare monthly delinquent report for homeowners in the occupancy stage
Act as back up for credit reporting
Coordinate the Urban Pest Control billing and posting for occupancy fee participants
Assist homebuyers to secure homeowner’s insurance prior to closing
Post all escrow expenses to homebuyer accounts
Act as administrator for the payment portal for program participants. Approve new registrations and troubleshoot login issues
Act as back up to finance to make bank deposits
Serve on the Closings and Collections committee
Qualification
Required
Excellent computer skills with proficiency in Microsoft Office programs (Word, Excel, and Outlook). Database experience preferred
Strong organization and communication skills
Able to meet deadlines with strong attention to details
Excellent customer service skills and able to work well with a diverse group of staff, homeowners, volunteers, and other stakeholders
Bachelor's Degree, preferably in accounting or finance
Minimum of three years of professional experience in accounting or finance
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at times
Preferred
Database experience preferred
Previous experience with collections preferred
Benefits
Employer subsidized health insurance
Paid time off (PTO)
Employee gym access
Retirement savings plan with employer matching
Company
Plug-in Studios
Plug-in Studios is a sound design company that provides dubbing, post-production, digital media and presentation, and voice server services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase