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NeighborHealth · 1 week ago

Administrative Director, BHC

Boston, MA

Full-time

Onsite

Lead/Staff, Director/Executive

$119K/yr - $136K/yr

5+ years exp

NeighborHealth is one of the largest community health centers in the country, dedicated to serving the greater Boston area. The Administrative Director oversees the daily operations of a Behavioral Health Urgent Care service, focusing on both administrative and clinical responsibilities to ensure high-quality care for a diverse patient population.

Child CareElder CareHealth CareMedicalPrimary and Urgent Care

Responsibilities

Develops and implements changes to clinical workflows and practices to support the department’s ongoing BH crisis intervention, stabilization and practice guidelines

Develops monitoring systems to support the delivery of high quality, safe and effective behavioral health urgent care

Establishes, implements and oversees the efficacy of clinical protocols

Designs, implements, and oversees the department’s performance improvement efforts

Reviews and revises existing policies, procedures and clinical protocols and develops new ones as indicated

With the Medical Director of Behavioral Health, continually assesses and modifies the staffing necessary to support the delivery of high quality, safe and effective behavioral health emergency care

Provides guidance, support and supervision for the care delivery team comprised of RNs. MAs, and clerical staff across all three shifts

Under the direction of the Medical Director provides guidance and support to the provider staff comprised of psychiatrists, psychiatric nurse practitioners, and behavioral health clinicians across all three shifts

In collaboration with RN, MA and clerical leadership, establishes, implements and maintains standards for each discipline

Provides direct support, ongoing education and leadership mentoring to the designated triage nurses responsible the patient flow on the floor

Develops an ongoing staff education program for each discipline

Represents the BHUCS at key NeighborHealth meetings (e.g. Clinical Administrative Directors) and committees (e.g. Infection Control, Performance Improvement, Joint Commission Subcommittee, Emergency Operations Planning Committee)

In collaboration with the Medical Director of Behavioral Health, plans the agenda and provides reports for the monthly departmental review meeting with Senior Administration

Develops and manages the department’s dashboard (visit data, staffing patterns, and other indicators as appropriate)

In collaboration with CBHO/VP and Medical Director, identifies, evaluates and implements methods to optimize operating costs, distribution of personnel and workflow

Collaborates with the Medical Director and Finance Team in developing the departmental annual budget and monitoring monthly expense reports

Provide direct patient care appropriate to the role of the NP/PA or RN, whichever applies, within the BHUCS

Maintain excellent punctuality and attendance

Promote a sense of 'team work' through demonstration of self-direction and self-motivation. Solve problems independently or knows when to seek consultation

Displays outstanding customer service skills when interacting with all EBNHC customers according to the ACE model

Adheres to all EBNHC and departmental polices and procedures

Participate in required departmental activities and meetings

Perform other related duties

Reads, understands and complies with all Standards of Conduct, JCAHO policies, CMS Pace Program Regulations and Standards, applicable State regulations and guidelines, ESP policies and procedures and all laws related to position responsibilities and employment at NeighborHealth

Upholds procedures and systems to safeguard the confidentiality of all patient and employee information

Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures

Qualification

Licensed Registered NurseMaster’s DegreeClinical experienceSupervisory experienceLean conceptsElectronic Medical RecordsComputer skillsSpanish fluencyVerbal communicationWritten communication

Required

Licensed Registered Nurse with Master's Degree (MBA/MNA/MHA/MPH/MSN) or Certified Nurse Practitioner or Physician Assistant or Master's Level Behavioral Health Clinician licensed or licensed prepared

Minimum of 5 years of clinical experience in Behavioral Health Urgent Care Medicine

Minimum of 5 years of progressively more responsible supervisory and management experience ideally in a BH Urgent Care or Emergency Department in Critical Care

Excellent verbal and written communication skills

Strong computer skills (Excel, Outlook, Word; Electronic Medical Records)