Haffner's · 1 day ago
Customer Service Representative - Fuel Industry
Eliot, ME
Full-time
Onsite
Mid Level
$20/hr - $20/hr
3+ years expHaffner's is a prominent wholesale fuel distributor in New England, managing gas stations, convenience stores, and offering heating oil and HVAC services. The Customer Service Representative is responsible for providing outstanding customer service, resolving inquiries, and promoting company products while maintaining documentation and supporting the finance department.
Customer ServiceEnergyRetail
Responsibilities
Provide outstanding, positive customer service to Haffner’s customers via telephone, email, and lobby visits
Answer initial and follow up calls from customers who have delivery, service, and technical support issues, with the ability to take full ownership of the issue from start to finish
Responds to inquiries by utilizing approved scripting and established SOPs to research and clarify desired information. Provides follow up when escalation or alternative solutions are required
Develop new business opportunities with existing customers by promoting company products and services
Maintains required documentation for new and existing customers
Input data/call documentation/notes into the company computer platform (i.e. Cargas) at the time of the interaction to keep each customer record updated
The ability to deal with the demand of fast paced and high-volume operation
Adheres to schedules and work time availability guidelines set forth by management
Supports Finance Department by making accounts receivable calls and processing statements
Performs other related duties, or duties that maximize the individual’s knowledge and contributions, at the discretion of the Customer Service Manager and Customer Service Site/Team Lead
Qualification
Required
Minimum of 3 years of customer service experience, preferably in a call center environment
Minimum of 1 year experience in the Heating and Energy sector
Absolute commitment to customer satisfaction, including timely issue resolution and proactive customer outreach
Concise, effective verbal and written communications skills, with strong conflict resolution abilities and the ability to empathize with customers
Ability to excel both individually and as part of a larger team
Capability to execute tactically by organizing multiple processes, and prioritizing duties, in a multitasking and rapidly changing work environment
Willingness to participate in mandatory training sessions that grow product knowledge and promote stronger customer satisfaction
Preferred
Prior customer service experience, particularly in a high-volume environment
For certain offices, availability to work varied shifts at peak times, including evenings and weekends
Proficient in MS Excel, Outlook, PowerPoint, and Word, as well as web-based applications
Benefits
Employee Discount on gasoline, and residential propane and oil
Medical, Dental, and Vision Insurance
401K Retirement Plan with Company Match
Paid Time Off
Company Paid Life Insurance and Optional Life Insurance
Short-Term and Long-Term Disability
Critical Illness and/or Accident Insurance
Company
Haffner's
Haffner’s leads the way with oil and propane delivery, 24/7 equipment maintenance, gas stations, c-stores, and car washes. It Kicks!
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Russell Freeman
Chief Heating Operations Officer
Zoila Tangui
HR Business Partner
Company data provided by crunchbase