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Puffy · 1 day ago

Customer Service Representative (Remote)

United States

Full-time

Remote

Entry Level

$21/hr - $22.50/hr

1+ years exp

Puffy is a fast-growing eCommerce/DTC brand seeking an elite Customer Support Associate. This role involves strategic problem-solving and empathetic communication to handle complex customer issues while utilizing AI to enhance customer experiences.

E-CommerceHome Decor

Responsibilities

Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience

Become Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation

Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization

Utilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences

Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify

Command High Volume Inquiries: Confidently manage a high volume of customer inquiries

Qualification

Customer support expertiseProficient in ZendeskProficient in GorgiasProficient in FreshdeskFast typing (50+ WPM)Technology enthusiasmEmpathetic communicationProblem-solving