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Flexcar · 1 month ago

Parts and Service Specialist

Charlotte, NC

Full-time

Onsite

Entry Level

$22.50/hr - $22.50/hr

3+ years exp

Flexcar is completely reimagining car ownership, offering the world’s first month-to-month car lease with insurance and maintenance included. The Parts and Service Specialist will assist with maintenance and repairs of Flexcar vehicles, performing tasks such as parts sales, inventory management, and customer service.

AutomotiveCustomer ServiceRetail

Responsibilities

Identify, order, and maintain correct supplies and parts in order to properly service vehicles

Actively negotiate favorable costs/terms with local vendors for parts and supplies

Meet and greet all service customers in a manner that embodies a customer centric experience

Handle direct customer contacts, transferred called from customer care, and assist in planning for each customer

Use functional knowledge, investigate customer concerns and ask probing questions to solve customer concerns as quickly as possible

Using company tools to source, order, receive, locate, allocate, and reconcile parts inventory

Track core returns, and process them back to vendors for timely core credits

Return parts as needed to keep on-hand parts to a minimum

Order and track consumable supplies, in conjunction with technicians, to ensure the smooth operation of the service department (brake cleaner, washer fluid, etc.)

Assist with Environmental Health and Safey EH&S compliance for site in conjunction with Site Lead

Establish specific time with all customers to update them on the status of their vehicle, whether they are waiting or dropped off their vehicle, and consistently meet those call time commitments

Keep customers informed throughout the repair process and give relevant updates to ensure a smooth communication process

Create, manage, and problem solve repair orders from end to end, including ordering parts in conjunction with technician recommendations, ordering parts ahead for scheduled customer appointments, managing excessive costs, route work to technicians, and work with vendors to complete work on vehicles that cannot be completed in-house

Remain calm, solution oriented, and empathetic throughout escalated customer interactions

Follow Flexcar standard operating procedures (SOPs) at all times

Keep workplace free and clear of hazards, according to 5S standards

Review work orders for accuracy of work performed and parts installed

Use of computers, including internal and external technology systems in order to complete daily assignments

Assist in onboarding other new team members and be a good team player Provide support to other associates and managers as needed

Flexibility to work days, evenings, weekends and/or holidays

Willingness to work in varying weather conditions

Ability to carry tools and supplies up to 75lbs

Valid driver’s license and an acceptable driving record (per company standards)

Qualification

Parts inventory managementCustomer service skillsAutomotive knowledgeNegotiation skillsTeam playerProblem solvingCommunication skillsFlexibility

Required

Under minimal supervision, the Parts and Service Specialist will perform all necessary procedures to assist with maintenance and repairs of Flexcar vehicles

This employee will be responsible for parts sales, parts stocking, ordering, receiving, returns, cycle counting and physical inventory, customer appointment scheduling, and other duties as required