Now Optics ยท 1 week ago
Doctor's Technician (PEG NC)
Cornelius, NC
Full-time
Onsite
Entry Level
2+ years expNow Optics is a company in the optometry industry, and they are seeking a Doctor's Technician to enhance the patient experience in their store. The role involves providing outstanding customer service, assisting with clinical duties, and ensuring efficient communication with the supervising physician.
EyewearHealth CareRetail
Responsibilities
Deliver an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics and initiatives
Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information about available products and services
Answer customers' inquiries and gather necessary information to ensure a positive experience
Schedule and confirm appointments
Assist with patient complaint resolution and inform the status of pending orders; ensure all patient expectations are met
Ensure brand standards by performing basic housekeeping duties when necessary
Maintain patient records confidential and secure in accordance with HIPAA requirements
Other duties as assigned and required
Qualification
Required
You have a high school diploma or equivalent
You have 2+ years of experience delivering outstanding customer service to patients and/or customers
You have the skills necessary to communicate effectively with a diverse group of people
You have a passion for customer satisfaction and maintain a positive demeanor
You remain proactive and execute problem solving skills to address potential patients' concerns or rebuttals
You are driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment
You have schedule flexibility? Work hours will be determined based on business needs
You enjoy working with technology and are curious about current innovations
Preferred
Optical experience is a plus
Benefits
Medical, dental, and prescription drug coverage
Company paid life and short-term disability coverage
Free eyeglasses
Identity theft protection
Pet insurance
Paid time off that increases with seniority
Professional development and promotion opportunities
Employee Assistance Program (EAP)
Competitive variable compensation opportunities
Commission on sales
Company
Now Optics
Now Optics is a eye healthcare company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Stanton
Founder & Chief Executive Officer (CEO) | Executive Leadership | Strategic Planning & Growth
Recent News
2025-10-25
EIN Presswire
2025-09-25
Company data provided by crunchbase