American Savings Bank · 15 hours ago
Collections Representative I
Honolulu, HI
Full-time
Onsite
Entry Level
1+ years expAmerican Savings Bank is focused on providing exceptional banking services, and they are seeking a Collections Representative I to manage past due accounts. The role involves contacting customers, negotiating repayment terms, and providing superior customer service while complying with relevant regulations.
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Responsibilities
Responsible for minimalizing losses related to past due retail consumer accounts in a goal-oriented environment using defined procedures and in compliance with Federal and State regulations and applicable laws
Contacts customers via collection calls and/or correspondence regarding their consumer loans, lines of credit, credit cards, and overdrawn accounts
Assists borrowers with collection-related issues which include but is not limited to: account adjustments, client discrepancies, customer reconciliations, and account settlements
Applies knowledge of company products and services, policies, procedures, and collections system when communicating with delinquent customers to properly evaluate and analyze account information to identify trends for possible risk and negotiate repayment terms to bring the account current
Performs skip tracing activities as needed or assigned to aid in locating a debtor
Documents communications and collection efforts completely, accurately, and succinctly
Identifies issues attributing to account delinquency and is able to escalate matters when necessary
Provides superior customer service in a professional and fair manner while assisting the borrower with financial hardship
Qualification
Required
One (1) to two (2) years of work experience in customer service, call center and/or banking experience
Strong verbal and written communication skills
Strong negotiation skills to deal with customers in adversarial situations
Must be able to resolve problems using sound judgment
Must be goal-oriented with a strong attention to detail
Able to prioritize and manage multiple responsibilities while working in a high volume, fast-paced environment
Proficient with using computers and utilizing multiple programs to perform research
Commitment to excellent customer service
Preferred
Two (2) years of work experience in collections experience (highly preferred)
Company
American Savings Bank
American Savings Bank provides Personal Banking, Home Loans, Commercial Banking, Loans.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ann Teranishi
President & CEO
Tony Mizuno
Executive Vice President
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