Sky Systems, Inc. (SkySys) · 3 months ago
L2 VIP Desktop Support Engineer (Backfill/Secondary Support)
Southfield, MI
Full-time
Hybrid
Entry, Mid Level
2+ years expSky Systems, Inc. is seeking an L2 VIP Desktop Support Engineer to provide IT Infrastructure field support to VIPs. The role involves troubleshooting hardware, software, and operating systems, as well as resolving desktop application issues while ensuring compliance with security requirements.
Information Technology
Responsibilities
Troubleshooting hardware, software, and operating system issues
Resolving issues without impacting/violating hardware warranties or customer security compliance requirements
Installing and troubleshooting desktops, laptops, printers, and other computer peripherals
Resolving desktop application issues
Performing smart hands activities under guided instructions
Lifting/moving computer equipment up to 50 lbs
Providing desk-side support and PC break/fix
Basic administration of Windows OS, with MAC/Linux OS preferred
Troubleshooting systems and networks using sound deductive reasoning
Including end-user network cabling issues
Conducting repeat call analysis and developing preventive actions
Problem management
Using ticketing tools such as ServiceNow, Remedy, etc
Communicating effectively with clients, management, and peers
Working with deadlines and delivering tasks on time
Taking proactive ownership with a sense of urgency
Qualification
Required
Minimum 2–3 years of strong experience providing IT Infrastructure field support to VIPs or working in a VIP-based environment
Troubleshooting hardware, software, and operating system issues
Resolving issues without impacting/violating hardware warranties or customer security compliance requirements
Experience in installing and troubleshooting desktops, laptops, printers, and other computer peripherals
Resolving desktop application issues
Basic knowledge of enterprise LAN/WAN setups and concepts
Ability to perform smart hands activities under guided instructions
Ability to lift/move computer equipment up to 50 lbs
Expertise in desk-side support and PC break/fix
Basic administration of Windows OS, with MAC/Linux OS preferred
Working knowledge of TCP/IP networking
DNS, DHCP, VPN, RDP
Smart hands support for peripheral and networking hardware, including but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels
Ability to troubleshoot systems and networks using sound deductive reasoning
Including end-user network cabling issues
Experience with repeat call analysis and developing preventive actions
Problem management
Proficiency with ticketing tools such as ServiceNow, Remedy, etc
Excellent written and oral communication skills with clients, management, and peers
Ability to work with deadlines and deliver tasks on time
Proactive ownership with a sense of urgency
Strong customer management skills
Excellent oral and written communication abilities
Ability to interact with customers at various organizational levels
Driven, results-oriented, and passionate about the work
Ability to work independently or collaboratively as part of a team
Capacity to complete tasks effectively with minimal supervision
Flexibility to work varied schedules as needed
Preferred
Associate Degree in Electronics
CompTIA A+ Certification
Other vendor certifications from OEMs (e.g., Dell, Toshiba, Lenovo, Client)
Company
Sky Systems, Inc. (SkySys)
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees.
201-500 employees
H1B Sponsorship
Sky Systems, Inc. (SkySys) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (9)
2022 (9)
2021 (5)
2020 (12)
Funding
Current Stage
Growth StageLeadership Team
Shehryaar Ahmed
Sr. IT Technical Recruiter/Talent Acquisition Partner
Company data provided by crunchbase