ADG | Artisan Design Group ยท 1 day ago
Customer Service Representative - Metro Carpets
Nashville, TN
Full-time
Onsite
New Grad, Entry LevelArtisan Design Group is looking for a Customer Service Representative who will partner with and ensure the long-term success of the business. The role involves resolving customer issues, maintaining high service standards, and performing general administrative tasks to support the team.
Building MaterialManufacturingProduct Design
Responsibilities
Interacting with customers, field Inspectors, and homeowners
Manage emails and phone calls
Schedule repairs and inspections as needed
Resolving customer service issues (Scheduling Appointments)
Data entry (UFactory and RFMS)
Daily email and phone communication with customers, field inspectors and homeowners
General administrative tasks, team support, and solving service issues
Qualification
Required
Excellent customer service skills
Strong computer skills (Outlook and phone experience is a plus)
Strong written and verbal communication skills
Proven organizational skills in working with customers and team members
Exceptional attention to detail both in verbal and written forms
Ability to multi-task and manage multiple priorities
Self-motivated, results oriented, and accountable
High school graduate or some College
General computer knowledge
Benefits
Health Insurance (Medical, Prescription, Dental, and Vision)
Life Insurance
Paid Holidays and Time Off
401(k) Plan with company matching
Company
ADG | Artisan Design Group
Headquartered in Dallas, Texas, ADG comprises 22 divisions operating across 25 states with 100+ distribution, design, and service facilities.
Founded in 2003
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-04-14Acquired
2019-01-01Private Equity
2016-12-01Private Equity
Leadership Team
Wayne Joseph
Co-CEO ADG
Doug Davis
President & COO
Recent News
2025-12-31
The Motley Fool
2025-12-29
The Motley Fool
2025-12-20
Company data provided by crunchbase