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The Headstrong Project · 2 days ago

Clinical Support Specialist

United States

Full-time

Remote

Entry, Mid Level

$60K/yr - $70K/yr

2+ years exp

The Headstrong Project is a non-profit mental health organization focused on providing confidential and stigma-free PTSD treatment to veterans and their families. The Clinical Support Specialist plays a vital role in supporting the clinical operations team through administrative tasks, managing data accuracy, and facilitating clinical training logistics.

CommunitiesHealth CareNon Profit

Responsibilities

Provide general administrative support to the clinical operations team to enhance workflow and efficiency

Assist the Director of Clinical Systems in implementing clinical system processes and maintaining system functionality

Collaborate with the revenue team to prepare grant submissions and reports by responding to data requests

Conduct regular data audits and clean-up to ensure the clinical platform maintains accurate and reliable information

Coordinate and manage calendars for the clinical operations team to support scheduling needs

Support THP’s clinical training program by organizing webinars, providing in-session assistance, maintaining records, and tracking continuing education credits

Serve as primary point-of-contact for email inquiries received through the website that are not client or clinical partner-related

Serve as backup to the Director of Clinical Systems for troubleshooting system issues and managing billing issues or responding to portal requests by clinical partners

All other duties as assigned

Qualification

EHRCRM experienceData literacyClinical judgmentBachelor’s degree in mental healthCommunication skillsTeam-buildingSalesforce knowledgeConflict resolution

Required

Bachelor's degree from an accredited college or university in a mental health or related field

A minimum of two years experience working in a clinical setting, including work with military or veteran populations

Experience working with an EHR or CRM including running reports

Strong data literacy skills

Strong communication, prioritization, and decision-making skills

Competence to build and effectively manage interpersonal relationships at all levels of the company

Clinical judgment including knowledge of HIPAA and professional ethics

Preferred

Leadership abilities with skills in team-building, consultation, and conflict resolution

Ability to work independently and as part of a team

A strong connection to, and passion for, supporting the military community

Enthusiasm and passion for evidence-based trauma treatment

Capacity for flexibility and adaptability in different work situations

Ability to work well with diverse populations

Developed skill set for collaborating and generating creative problem-solving with internal and external professionals and providers

Strong written, verbal, and presentation skills

Knowledge of Salesforce

Benefits

Comprehensive health, dental, vision and life insurance

4 weeks PTO per year

16 additional paid Military Leave Days for active military reserve members

Flexible Spending Account or Health Savings Account plan with a match for health and dependent care

A 401(k)-retirement plan with employer match

Annual professional development stipend

Monthly cell phone/internet reimbursement

Initial equipment setup allowance

All benefits are eligible on Day 1 of employment

Company

The Headstrong Project

The Headstrong Project provides, at no expense, confidential and stigma-free mental health treatment for military, veterans, and their families regardless of service era or discharge.

Founded in 2012

New York, New York, USA

11-50 employees