Mindlance · 3 weeks ago
Information Technology - Help Desktop Support
Washington, DC
Full-time
Hybrid
Entry Level
2+ years expMindlance is a company seeking a Help Desk Support professional to provide project coordination and technical assistance to volunteers on operational systems. The role involves triaging support tickets, maintaining library sections, and collaborating with various teams to enhance e-learning courses.
Human Resources
Responsibilities
Provides project coordination and help desk support to volunteers on operation systems
Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets
Maintain assigned Tax-Aide Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant
Works closely with the Tax-Aide Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program
Actively and consistently participate in Tax-Aide's Operations Team, National Operations Committee-associated meetings, and Tax-Aide All team meetings
In collaboration with Tax-Aide team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses
Qualification
Required
Bachelor's Degree is required
At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials
Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created
Preference to take responsibility, coordinate multiple projects at once, and deliver professional work-product promptly and on deadline
Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet, Zendesk Technology, Salesforce, and JIRA software tools
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
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2025-05-17
2025-04-14
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