Northwest X Southern Hospitality ยท 1 week ago
Guest Service Representative - 7am-3pm/3pm-11pm - Hyatt Place Hotel
Fairbanks, AK
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17.50/hrNorthwest x Southern Hospitality is currently interviewing for the Guest Service Representative position at Hyatt Place Fairbanks. The role focuses on ensuring guest satisfaction through check-in and check-out processes, handling reservations, and managing guest inquiries and complaints.
Hospitality
Responsibilities
Ensure guest satisfaction and revenue optimization through check-in, check-out and the coordination of hotel services
Respond to guest reservations requests, answer telephones and respond appropriately to requests, and handle any guest compliments or complaints and take action deemed necessary
Handle cash, make change, and balance an assigned house bank
Qualification
Required
High school diploma or equivalent GED
Demonstrate excellent organizational skills
Demonstrate excellent communication skills
Demonstrate excellent problem-solving skills
Preferred
Prior hotel and hospitality experience
Benefits
Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members)
Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us.
Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment.
Bereavement
Jury/Witness Duty
Community Volunteer Events
Social Event Outings
Medical & Prescription, Vision
Dental
Employee Assistance Program
Hostcare
100% Company Paid Life Insurance
401(k) Retirement Plans
Leave of Absence
Team Member Travel Discounts
Entertainment Industry Discounts
Snack of the Month
Monthly Team Member Recognition
Service Recognition Awards
Incentive Programs
Referral Bonuses
Direct Deposit
Retirement Planning
Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt & IHG brands.
Company
Northwest X Southern Hospitality
The Northwest x Southern Hospitality team is comprised of 16 long term team members, regionally based in both Tennessee & Washington with 22 hotels.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase