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WeBox · 1 day ago

Head of Customer Success

San Jose, CA

Full-time

Onsite

Lead/Staff, Director/Executive

$100K/yr - $100K/yr

5+ years exp

WeBox is a leading intelligent marketplace focused on providing personalized experiences to group customers. The Head of Customer Success will lead the Customer Success function, ensuring customer retention and satisfaction while building and managing the Customer Success team.

Food and BeverageFood DeliveryInternet

Responsibilities

Define the Customer Success vision, strategy, and success metrics

Design and continuously improve the full customer lifecycle: Onboarding, Ongoing engagement, Retention and renewal

Establish customer segmentation and customer health frameworks

Build, lead, and develop the Customer Success team

Set clear goals, expectations, and performance standards

Create a scalable operating model for Customer Success

Own key metrics including retention, churn, customer health, and satisfaction

Lead relationships for strategic and high-risk customers

Drive renewal readiness and long-term partnerships

Act as the voice of the customer across Product, Operations, and Sales

Translate customer insights into process and product improvements

Balance customer needs with operational scalability

Build dashboards and review cadences to monitor customer health

Provide clear visibility into customer risks, trends, and opportunities

Partner with executive leadership on customer-related strategy

Qualification

Customer Success experiencePeople managementB2B services backgroundTeam buildingCRM platforms familiarityHigh ownership mindsetCommunication skillsCollaboration skills