Atlantic Partners Corporation ยท 2 months ago
IT Helpdesk / Infrastructure Manager and IT PM - Perm
Jericho, NY
Full-time
Onsite
Senior Level
7+ years expAtlantic Partners Corporation is seeking an IT Helpdesk / Infrastructure Manager and IT Project Manager responsible for implementing and supporting the IT needs for the organization. This role includes managing daily IT operations and strategic IT projects to enhance security and product offerings for the bank.
CommercialConsultingHuman ResourcesRecruitingStaffing Agency
Responsibilities
Manage helpdesk staff to ensure requests are completed timely and accurately
Manage scheduling and prioritization of tasks for internal helpdesk and Managed Services Provider
Ensure daily, weekly and monthly reports are completed
Ensure employee onboarding and offboarding occurs timely and accurately
Communicate with staff and provide updates on open items
Troubleshoot escalations (both internally and externally)
Provide leadership, coaching and performance to staff
Identity opportunities to improve current processes
Oversee Bank applications to ensure user entitlements setups are properly documented and manage the user entitlement review process
Work closely with other departments to ensure requests are handled in timely manner
Manage system upgrades, and patching
Maintain accurate inventory of hardware and software
Provide tracking metrics and status updates
Ability to provide hands-on support for all activities
Oversee and project manage IT projects (including IT Infrastructure, Online Banking, along with projects originating from other departments that require IT)
Qualification
Required
7+ years of experience in the Financial Services Industry (Banking, Credit Union) in Information Security or IT leadership/manager role
Technical degree in computer science, engineering, or a related field
Excellent communication skills with the ability to troubleshoot and resolve issues
Proven track record in leading and building out IT helpdesk team
Strong focus on doing what is right for our customers and the Bank
Company
Atlantic Partners Corporation
Atlantic Partners was created with the clear objective of providing the most comprehensive IT staffing solutions, along with a robust executive search division.
51-200 employees
H1B Sponsorship
Atlantic Partners Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Monroe Gang
Chairman & CEO
Recent News
Atlantic Jet Partners
2025-04-23
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