McCraw Law Group ยท 1 day ago
Reception, Client Intake Specialist
McKinney, TX
Full-time
Onsite
Entry Level
1+ years expMcCraw Law Group is seeking a Client Intake Specialist to provide an outstanding client experience. This role involves greeting potential clients, promoting services, and maintaining client records, all while embodying the firm's core values of compassion and professionalism.
Law EnforcementLegalProfessional Services
Responsibilities
Warmly greet potential clients who call the firm
Promote the services we offer to potential customers
Develop and maintain database contacts
Communicate with clients to increase levels of business activity
Maintain accurate detailed records and accounts of firm clients
Complete follow-up procedures of firm clients
Report any client disputes or concerns to manager immediately
Assist staff and attorneys with additional tasks as requested
Updates job knowledge by participating in educational opportunities and reading professional publications
Protects the firm by keeping information confidential
Qualification
Required
High School Diploma or higher
Excellent listening and communication skills both verbal and written
Excellent Microsoft Office Skills
Ability to work attentively on your own with little supervision
Exude a professional, confident, positive demeanor
Impeccable customer service
Growth, achievement, goal oriented
Preferred
1 year call center experience
1 year appointment setting experience
1 year customer service experience
Bilingual in English / Spanish
Company
McCraw Law Group
The McCraw Law Group specializes in personal injury law, helping clients recover damages for medical expenses and lost wages.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Gloria Campos
Chief Operating Officer
Company data provided by crunchbase