Apply on Employer Site

PayTrace · 1 day ago

Client Services Representative

United States

Full-time

Remote

Entry Level

$17/hr - $21/hr

1+ years exp

PayTrace by North is a company specializing in payment and ACH processing, and they are seeking a Client Services Representative to provide front line support for clients and sales partners. The role involves troubleshooting technical issues, maintaining support documentation, and delivering product training to end users.

ComputerSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Troubleshoot, diagnose, and resolve technical hardware and software issues

Research questions/issues using available information and resources

Identify and escalate situations requiring urgent attention

Log all help desk interactions via computerized ticketing system (Team Support)

Proactively help to build and maintain support infrastructure and documentation including external user facing self-help system and internal support documentation

Share information with other team members on how problems or issues were solved, and proactively work with team

Perform PayTrace product training and product demonstrations to end users

Maintain constructive relationships and listen to our merchants and resellers needs and pain points in order to help provide strategic feedback to other departments

Qualification

Customer service experienceTechnical troubleshootingMicrosoft OfficeGoogle WorkspacePayment industry knowledgeCommunication skillsProblem-solving mindsetTeam collaboration

Required

A minimum of one (1) year customer service work experience

High School Diploma or equivalent required

Competently and confidently interacts with our merchants and sales partners

Problem-solver mindset

Polished written, verbal, and presentation communication skills

Positive team player, group collaborator, and interpersonal communicator

Proficient in Microsoft Office and/or Google Workspace and able to quickly learn other relevant programs

High level understanding of basic computer components including operating systems, browsers, and peripherals (printers and other attached hardware)

Flexible and eager to learn and work on diverse tasks as needed

Preferred

Thoroughly understands the payment industry, including knowledge of the industry's structure, VISA and MasterCard interchange qualification, and PCI

Benefits

Medical, Dental, & Vision Coverage

Paid Time Off

401(k) + Match

Mental Health Support & Well-Being Program

Paid Maternity & Paternity Leave

Education Assistance

Company-funded Lifestyle Spending Account

Company

PayTrace

PayTrace provides payments solutions for businesses.

Founded in 2004

Spokane, Washington, USA

51-200 employees

https://www.paytrace.net/

H1B Sponsorship

PayTrace has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)