Veeva Systems · 1 day ago
Service Delivery Lead - MedTech Commercial
Minneapolis, MN
Full-time
Hybrid
Senior Level, Lead/Staff
$80K/yr - $200K/yr
10+ years expVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. In this role, you will lead the charge in ensuring customer success—both during implementation and beyond—for our commercial solutions serving Medtech clients.
BiotechnologyCRMEnterprise SoftwareSoftware
Responsibilities
Accountable to the delivery of MedTech customer success with Veeva’s Commercial Solutions through efficient and appreciated services
Partners with Services Engagement management team to ensure correct offerings and customer success
Onboard and enable resources to drive success on the MedTech projects
Team Management - drives the how we hire and develops the team to manage capacity, utilization, staffing on all projects
Manage supply and demand. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success
Support and coach. Find and create billable work to drive productivity
Manage escalations and support sales and other teams in the pre-sales process to build and maintain strong customer relationships with the customer
Cultivate trusted relationships with customers that drives high value services
Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery
Provide executive oversight of internal initiatives and project sponsorship
Build an internal network across Veeva - Sales, Strategy, Product, and Services - to champion customer and employee success
Qualification
Required
10+ years of experience in Enterprise Software Implementation
2+ years of people management experience
Proven track record of managing large complex systems projects and teams
Expertise in enterprise software with deep understanding in system integration to drive product implementation
Operational excellence in leading Services including utilization and resource management
Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Company
Veeva Systems
Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry.
5001-10000 employees
H1B Sponsorship
Veeva Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (60)
2023 (52)
2022 (73)
2021 (55)
2020 (38)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
Emergence Capital
2013-10-16IPO
2008-06-05Series Unknown· $4M
2007-02-06Angel· $3M
Leadership Team
Peter Gassner
Founder and CEO
Mitch Wallace
Retired - Co-Founder and VP Operations
Recent News
2026-01-09
2026-01-06
2026-01-06
Company data provided by crunchbase