DXC Technology · 1 day ago
Dynatrace Support Engineer
New Orleans, LA
Full-time
Hybrid
Mid LevelDXC Technology helps global companies with their IT and operational needs. The Dynatrace Support Engineer will provide technical support, ensuring optimal performance and reliability of Dynatrace installations while resolving issues and enhancing customer satisfaction.
AnalyticsConsultingInformation TechnologyInsurTechOutsourcingSecuritySoftware Engineering
No H1B
U.S. Citizen Only
Responsibilities
Provide first and second-level support for Dynatrace-related issues
Respond to and resolve customer inquiries and support tickets in a timely manner
Diagnose and troubleshoot performance and configuration issues within Dynatrace environments
Monitor and manage incidents related to Dynatrace
Perform root cause analysis for recurring issues and implement solutions to prevent future occurrences
Escalate complex issues to senior support staff or Dynatrace vendor support as needed
Assist in the configuration and optimization of Dynatrace environments
Implement best practices for monitoring, alerting, and reporting to ensure comprehensive coverage and minimal false positives
Collaborate with internal teams to customize Dynatrace solutions to meet specific application and infrastructure needs
Provide training to customers and internal teams on Dynatrace features, functionality, and best practices
Develop and maintain detailed documentation, including configuration guides, troubleshooting steps, and FAQs
Create and update knowledge base articles to help customers resolve common issues independently
Stay updated with the latest developments in Dynatrace and related technologies
Identify opportunities for improving support processes and enhancing customer satisfaction
Participate in team meetings and contribute to ongoing projects and initiatives
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
Proven experience in supporting and managing Dynatrace solutions
Strong background in application performance monitoring and troubleshooting
Experience with Infrastructure technologies, OS, VMWare, Firewalls, Storage, etc. is a plus
Experience with cloud platforms (AWS, Azure, GCP) and container technologies (Docker, Kubernetes) is a plus
Proficiency in Dynatrace configuration and administration for Dynatrace Managed environment including Cluster, ActiveGates and OneAgents
Proficiency in configuring anomaly detection, tagging, problem notification, alerting, tagging, and custom integrations
Optimize Dynatrace configurations to deliver actionable insights for system availability, performance and resource utilization
Excellent analytical and problem-solving skills
Strong communication and customer service skills
Familiarity with scripting languages (e.g., Python, Shell scripting) is advantageous
Understanding of IT infrastructure, networking, and application development processes
Must be ITAR-compliant and able to provide proof of citizenship
Must be legally authorized to work in the United States without requiring current or future sponsorship
Applicants must reside in the continental United States
A background check and drug test are required
Preferred
Dynatrace Certified Associate
Company
DXC Technology
DXC Technology is an IT and consulting services company that offers insurance software, security, and application development services.
Founded in 2017
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$755.01M2025-12-02Post Ipo Debt· $755.01M
2017-04-03IPO
Leadership Team
Raul Fernandez
President and Chief Executive Officer
Kaveri Camire
SVP and Chief Marketing Officer
Recent News
2026-01-08
2026-01-07
Company data provided by crunchbase