AA2IT ยท 3 months ago
Customer Service Rep II
Temple, TX
Full-time
Onsite
Entry Level
$18/hr - $18/hr
1+ years expAA2IT is a company seeking a Customer Service Rep II to provide excellent service to both public and internal customers. The role involves answering phones, dispatching work requests, and assisting with special projects while ensuring efficient workflow and feedback for process improvements.
Cloud Data ServicesConsultingInformation Technology
Responsibilities
Proficient in ALL phone and work request dispatch responsibilities
Ability to fill in for CR 1's on any shift
Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV
Assists with the workflow and assignments for patient transporters
Leads or participates in projects in support of the department
Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department
Performs all position appropriate duties as required in a competent, professional and courteous manner
Qualification
Required
Competency checklists completed for both skill sets required at CR1 level
Ability to assist in special projects
Proficient in ALL phone and work request dispatch responsibilities
Ability to fill in for CR 1's on any shift
Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV
Assists with the workflow and assignments for patient transporters
Leads or participates in projects in support of the department
Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department
Performs all position appropriate duties as required in a competent, professional and courteous manner
Ability to handle difficult situations; providing conflict resolution if necessary
Excellent customer service skills
Ability to read and write in the English language
Proficiency with the Microsoft Office Suite of software
Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications
Ability to be successful in a stressful, fast-paced environment
Education: H.S. Diploma/GED Equivalent
1+ year experience required
Sitting in the same location or standing/walking; required to stoop, climb or lift light material (10 to 20 lbs.) or equipment
Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise
Job tasks do not involve exposure to respiratory particulates and the use of respiratory protection is not a condition of employment
Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials
Preferred
Experience in an administrative support role and/or customer service preferred
Healthcare, call center, or dispatch service experience preferred
Company
AA2IT
Aamazing IT offers IT solutions, Salesforce consulting, AI, data analytics, and staffing services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase