Brightspeed · 1 week ago
Supervisor, Field Operations
218 S Washington St, Butler, PA
Full-time
Onsite
Mid, Senior Level
4+ years expBrightspeed is reimagining how people connect by providing reliable internet connections and exceptional customer experiences. They are seeking an experienced Supervisor, Field Operations to manage technicians and ensure quality communication services while fostering a customer-focused team.
InternetTelecommunicationsWireless
Responsibilities
Managing the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities
Serving as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process
A strong emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills
Leading a team of technicians who meet attendance and performance standards
Representing Brightspeed with customers and governmental agencies
Collaborating with the union to achieve a win-win working relationship
Celebrating successes, with appropriate use of rewards and recognition
Motivating team for continuous improvement and achievement of maximum performance
Qualification
Required
Bachelor's degree or equivalent education and experience
Previous experience managing teams within a telecom technical environment with typically 4+ years of experience
Strong skills and experience in employee development, including training, coaching and mentoring in a union environment
Computer skills are required including Outlook, Excel, Word, and legacy systems
Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed
Working knowledge of the splicing and construction process for the telecommunication industry
Working knowledge of Contractor relations
The ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior
The ability to perform work with minimal supervision, prioritize multiple projects and perform under pressure
Experience negotiating timeframes for completion and meeting critical deadlines
A willingness to work with other coworkers to complete job assignments
Preferred
2+ years of experience managing teams within a telecom technical environment
2+ years of experience with installation, maintenance, and repair of POTS and HSI
Benefits
Competitive medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
A host of voluntary benefits
Company
Brightspeed
Brightspeed provides fiber and broadband services, enhancing connectivity for homes and businesses with reliable telecom solutions.
1001-5000 employees
H1B Sponsorship
Brightspeed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (15)
2022 (13)
Funding
Current Stage
Late StageTotal Funding
$6.51BKey Investors
Ohio Residential Broadband Expansion GrantN.C. Division of Broadband & Digital EquityOhio Department of Development
2025-09-15Grant· $13.8M
2025-08-15Debt Financing· $1.65B
2025-06-19Undisclosed· $575M
Leadership Team
Michel Combes
Executive Chairman of the Board and acting CEO
Amy Wulfestieg
Chief Communications Officer
Recent News
2026-01-07
Government Technology US
2025-11-14
Company data provided by crunchbase