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EMS Management & Consultants, Inc. · 1 day ago

Customer Service Professional - Inbound (Hawaii)

Honolulu, HI

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

EMS Management & Consultants, Inc. is the nation’s largest billing services provider focused on emergency medical services. The Customer Service Professional – Inbound is responsible for handling patient calls, assisting with billing inquiries, and resolving complaints while ensuring compliance with company standards.

ConsultingInformation Technology

Responsibilities

Answer and document inbound calls clearly and efficiently

Assist patients with charges, payments, and insurance updates

Resolve or escalate complaints appropriately

Maintain accuracy in Rescue Net Billing and filing insurance information

Meet quality standards: 98% call audit & HIPAA compliance

Provide feedback on caller patterns

Mentor new hires

Perform other duties as assigned

Qualification

Microsoft OfficeMedicare knowledgeMedicaid knowledgeHIPAA knowledgeMedical billing experienceMultitaskingCommunication skillsOrganizational skillsDetail-oriented

Required

High School Diploma

Proficient with Microsoft Office, i.e. communication tools like Microsoft Teams

Strong written/verbal communication and the ability to multitask

Organized, detail-oriented, adaptable; able to work independently or on teams

Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients