Jobs via Dice ยท 1 day ago
Help Desk Analyst II
Gardena, CA
Full-time
Hybrid
Mid Level
$80K/yr - $110K/yrRobert Half is a specialized talent solutions firm that connects job seekers with opportunities at great companies. They are seeking an IT Generalist to provide technical support, ensuring smooth operations across IT systems while addressing user concerns and resolving issues efficiently.
Computer Software
No H1B
Responsibilities
Respond promptly to service desk tickets, addressing user concerns and resolving technical issues
Manage and maintain Active Directory, including user account administration and permissions
Provide support for Microsoft Windows 10, ensuring functionality and performance across systems
Diagnose and troubleshoot hardware and software problems, offering effective solutions
Assist with system updates, installations, and configurations to enhance operational efficiency
Document technical issues and solutions to maintain accurate records for future reference
Collaborate with team members to improve support processes and customer satisfaction
Ensure compliance with IT policies and procedures while providing technical assistance
Educate users on best practices for system usage and security
Monitor system performance and proactively address potential concerns
Qualification
Required
Proficiency in Active Directory management, including user and group administration
Strong knowledge of Microsoft Windows 10 and its functionalities
Demonstrated ability to troubleshoot and resolve technical issues efficiently
Familiarity with service desk ticketing systems and processes
Solid understanding of Microsoft Windows operating systems and related software
Excellent problem-solving skills and attention to detail
Effective communication skills for interacting with users and team members
Ability to work both independently and collaboratively in a fast-paced environment
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k)
Company
Jobs via Dice
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Funding
Current Stage
Early StageCompany data provided by crunchbase