Jobs via Dice ยท 2 days ago
Audio-Visual (AV) Technical Support Specialist
Fort Wayne, IN
Full-time
Hybrid
Mid Level
$69K/yr - $125K/yr
3+ years expLincoln Financial is a company that helps people confidently plan for their financial future. They are seeking a Technical Support Specialist who will provide high-level technical support across various AV systems and collaboration tools, working closely with business leaders and senior management.
Computer Software
Responsibilities
Experience with Microsoft Teams Phone System (or similar), Direct Routing, and Session Border Controllers (SBCs)
Strong proficiency in PowerShell scripting and automation
Solid understanding of network protocols, QoS, and VoIP troubleshooting.Conduct bi-weekly testing of platforms and conference room systems to ensure operational readiness
Submit and track service tickets with vendors for timely resolution of issues
Support the delivery of webcast events using platforms such as VBrick and Zoom
Develop and maintain AV operational documentation, including procedures for production, disaster recovery, and system availability
Design and implement automation solutions for AV asset management and system optimization
Qualification
Required
3-5+ years of experience in IT incident/problem management (required)
Bachelor's degree in Computer Science or related field, or equivalent professional experience
Proven experience providing technical AV support within an enterprise IT environment, specifically for senior executives and business leaders
Strong technical troubleshooting capabilities in AV systems and collaboration tools
Device management technologies (e.g., Cisco Collaboration Systems, Microsoft Teams Devices)
Software platforms (e.g., Microsoft Teams, Cisco WebEx, Zoom Events, VBrick)
Basic networking troubleshooting skills
Demonstrated ability to communicate effectively with senior leadership while delivering high-quality technical support
Exceptional customer service orientation; proactive, decisive, thorough, and able to manage responsibilities with precision
Understanding of enterprise IT environments and the complexities of supporting distributed users and systems
Proven ability to identify and implement process improvements
Benefits
Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training
Company
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase