JPMorganChase · 3 weeks ago
Client Service Specialist - Digital Channels
10420 Highland Manor Dr, Tampa, FL, 33610, US
Full-time
Onsite
New Grad, Entry LevelJPMorgan Chase is one of the oldest financial institutions, and they are seeking a Client Service Delivery Specialist IV to deliver exceptional customer service and operational support. The role involves addressing client inquiries, processing transactions, troubleshooting issues, and providing technical support for Digital Channels users.
Asset ManagementBankingFinancial Services
Responsibilities
Provide daily support within our operations, addressing client inquiries, processing transactions, and troubleshooting issues using your knowledge of our policies and procedures
Identify opportunities to refer services based on client needs, leveraging your understanding of our financial products and market trends
Provide telephone hotline support to Chase Connect users, logging and managing calls into the support tracking system
Resolve customer issues and queries in a way that reflects and expresses excellent customer service
Take ownership and provide technical support and customer service to clients and business areas within JPMorgan
Liaise with support functions and other business units to ensure the customer receives satisfactory responses in a timely manner
Ensure all unresolved problems are escalated in accordance with instructions held on the Policy & Procedure website
Provide in-house training to other Chase Connect staff in all aspects relating to new development/releases of SME product and its use with the client base
Perform familiarization testing of new product and platform releases prior to releasing to clients
Participate in ad-hoc initiatives to improve quality, create efficiency, or improve client experience
Exhibit ability to work effectively in a team environment
Qualification
Required
Baseline knowledge of client service operations, including transaction processing, troubleshooting, and service referral
Demonstrate ability to apply policies and procedures to solve non-routine problems
Possess excellent communication skills with demonstrated ability to utilize probing questions to accurately assess inquiry or request
Ability to work in a fast-paced environment, adapt to change, and work effectively in a team environment
Strong interpersonal and communication skills to effectively interact with clients and address their inquiries
Ability to accurately process transactions and ensure data integrity
Skills to manage multiple tasks efficiently in a fast-paced environment
Ability to identify common issues and provide straightforward solutions
Proficiency in MS Windows and Office with the ability to work with multiple applications at the same time
Proficient English language skill (verbal, written, and reading)
Strong problem-solving and decision-making skills
Preferred
Call center experience preferred
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
Founded in 2000
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-17
2026-01-16
2026-01-13
Company data provided by crunchbase