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First Federal Bank of Wisconsin · 4 days ago

Customer Support Representative

Milwaukee, WI

Full-time

Onsite

Entry Level

1+ years exp

First Federal Bank of Wisconsin is seeking a Customer Support Representative to be the first point of contact for customers. The role involves assisting customers with account concerns, addressing inquiries, and providing administrative support while ensuring compliance with banking regulations.

BankingCommercialCustomer Service

Responsibilities

Respond to incoming calls and direct to proper department for assistance

Respond to customers and vendors and direct to proper department for assistance

Document drafting, report preparation and document verification as needed

Clerical and filing duties as needed

Handle customer support inquiries, as well as researching and resolving customer concerns via telephone and mail

Act as the customer liaison between other Bank departments when necessary

Assist customers and employees with inquiries and issues related to deposit accounts (excluding IRA and HSA), loans, debit/ATM cards and electronic banking products

Cross-sell Bank products and services based on the needs of the customer, as well as meet sales and referral goals as assigned

Maintain, update, and verify customer and account maintenance

Provide feedback to management of critical issues, interest, and concerns of customer to support ongoing efforts to improve products and services

Assist customers and employees with inquiries and issues related to deceased customers

Perform Banker duties if staffing demands require

Perform other duties as assigned

Follow First Federal Bank of Wisconsin policies and procedures

Follow all state and federal banking regulations

Qualification

Financial service experienceMicrosoft Office proficiencyCustomer support skillsOrganizational skillsTactDiplomacyMultitaskPleasant telephone mannerCommunication skillsProblem solving skillsAttention to detail