The Colonnade Group ยท 2 days ago
Front Office Manager
Boston, MA, 02116, US
Full-time
Onsite
Mid Level
3+ years expThe Colonnade Hotel is an independent hotel located in Boston's historic Back Bay, known for its luxury accommodations and attentive service. The Front Office Manager will lead the Front Office Team, oversee guest services, and ensure efficient guest check-in and check-out processes while providing exceptional support to guests during their stay.
Sports
Responsibilities
Support and coach front desk
Complete shift check-lists as specified
Handle guest check-ins and check-outs and all special requests and challenges in an efficiently and in a friendly and professional manner
Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals
Update daily group information; maintain and be familiar with future group files
Monitor and prepare group requirements and relay necessary information to effected departments and individuals
Print cashiers report and verify balances
Verify all banks and deposits accordingly
Monitor key control to maintain hotel security
Respond to guest questions regarding the hotel
Know the lay out of the hotel including all suites, meeting rooms and all outlet locations and hours of operation
Qualification
Required
Applicants must be able to work a variable schedule including evenings, weekends, and holidays
Must have minimum 3-4 years experience in the Front Office of a luxury Hotel or similar
Must be a reliable, detail-oriented, and organized systematic thinker
Must be able to lead and inspire a team
Must be able to prioritize job functions in order to meet deadlines
Must be a self-starter with a great personality and strong skills
Ability to stand for long periods of time and move frequently from area to area
Ability to bend, stoop, crouch, reach with hands and arms
Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds
Must be able to stand or walk for an extended period or for an entire work shift in indoor environments
Preferred
Knowledge of Opera system strongly preferred
Benefits
Competitive wages
Comprehensive benefits for full-time employees
Company
The Colonnade Group
Colonnade Group offers event services in the areas of premium seating management, temporary structures, interactive fan events
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Robbie Robertson
CEO
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