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Allstate · 22 hours ago

Customer Service Associate II

Phoenix, AZ

Full-time

Onsite

New Grad, Entry Level

$19/hr - $19/hr

0+ years exp

Allstate is a leading insurance provider offering a variety of insurance products. The Customer Care Associate II is responsible for managing high volume inbound calls, providing customer service related to property insurance, and assisting borrowers and agents with inquiries and complaints.

BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital

No H1B

Responsibilities

Cross trains to assist with borrower follow ups

Assists answering questions in the help desk

Meets and maintains availability standards, schedule adherence and attendance guidelines

Updates records and note system as required

Disbursements of Property Insurance Premiums

Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries

Delivers timely, accurate customer service ensuring the highest level of satisfaction

Qualification

Customer serviceCall handlingComplaint resolutionProperty insurance knowledgeRecord updating

Required

High School Diploma or GED

0-2 years experience

Ability to answer high volume inbound calls

Provide effective quality customer service regarding property insurance

Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance