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Maximus Global Services · 1 month ago

Customer Service Agent (wheelchairs)

Fort Lauderdale, FL, US

Full-time

Onsite

New Grad, Entry Level

$19.73/hr - $19.73/hr

Maximus Global Services is dedicated to providing tailored services in aviation across various airports in the US. They are seeking a Customer Service Agent to provide assistance to passengers, coordinate wheelchair services, and ensure safety and positive relations with passengers.

AerospaceCustomer ServiceSecurity

Responsibilities

Transport passengers safely to and from required locations, remaining alert to potential hazards which may cause an accident

Provide special assistance, general information, and directions to passengers as necessary in order to provide positive passenger relations

Project a positive and professional image when interacting with passengers, responding to inquiries from airlines, staff, and the general public

Coordinate with dispatcher and supervisor for assignments

Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes

Complete incident reports for accidents and out of the ordinary events while transporting passengers

Able to manage a tablet for the wheelchair service system

Use of the tablet as directed, including sign in and out when finish a shift. Follow tablets training on how to manage the services assigned. Employee is responsible for returning the tablet assigned and put it to charge when shift is completed

Agent must be always in communication with Dispatch/Leads/Supervisor

Will review the daily manning and assignment for the day

Qualification

Customer ServiceCommunication SkillsTablet ManagementBilingual (preferred)Stress ManagementEthical ConductTeamwork Orientation

Required

High school diploma or GED

Must exhibit exceptional customer service and communication skills, both verbal and written

As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test

Must be able to read, write and speak and follow verbal and written instructions in English

Maintain a relationship with both employees and clients

Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines

Must be able to read and understand all operating and airport procedures and instructions

Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID