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Fidelity Bank · 1 day ago

Vice President, Network Operations

Westlake, TX

Full-time

Hybrid

Director/Executive

15+ years exp

Fidelity Bank is seeking a seasoned technology executive for the Vice President, Network Operations role within their Fidelity Technology Group. This individual will lead the operational strategy for Fidelity’s global network, focusing on resilience, scalability, and efficiency while collaborating with engineering teams and driving transformation at scale.

BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management

No H1B

Responsibilities

Establishing and executing a network operating model that emphasizes observability, automation-driven operational procedures, disciplined ITSM practices, and proactive issue mitigation

Collaborating closely with network engineering teams to manage operational readiness for all changes and enhancements

Delivering best-in-class incident management through tiered support and automated remediation

Implementing robust observability with predictive analytics across all network layers

Overseeing service introduction for new capabilities and enhancements

Articulating complex issues, inspiring critical thinking and action, and challenging the status quo by leading operating model changes that improve quality, stability, and efficiency

Qualification

Network operations expertiseLarge-scale network environmentsNetwork monitoringObservabilityIT service management (ITIL)Cloud-based networking technologiesInfrastructure automation PythonInfrastructure automation AnsibleAnalytical reasoningProblem solvingCritical thinkingLeadership skillsCommunication skills

Required

15+ years of experience in enterprise operations and IT networking field

Experience operating and supporting large-scale multivendor network environments

Experience with network monitoring, troubleshooting and observability

Experience with technology lifecycle management, vulnerability management and industry best practices

Experience with enterprise IT service management platforms and ITIL

Experience with Lean / Agile based technology delivery teams

Capable of partnering with and influencing individuals at all organizational levels

Experience and knowledge in building strategies and a vision for implementing improvements

Experience supporting cloud-based networking technologies

Strong problem solving, critical thinking, and analytical reasoning skills

Ability to partner and collaborate with other technical leadership and their teams

Strong leadership and communication skills including the ability to influence other teams, build associate development plans, coach and mentor others

Ability to lead root cause analysis (RCA) to prevent recurrences and identify potential technology, training or process remediation

Candidate should have experience with IP networking (LAN/WAN, SDWAN, MPLS), network security, traffic management, DDI, proxies, infrastructure automation (Python, Ansible), and network monitoring tools