Knudtsen Chevrolet Co. · 1 day ago
Service Business Development Representative (BDC Rep)
Post Falls, ID, 83854, US
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrKnudtsen Chevrolet is a family-owned and operated company that provides the community with new and used cars, along with a full-service body shop and service department. They are seeking an Automotive Service Business Development Representative to create valuable customer relationships and enhance the customer experience in the Service Department.
AutomotiveCustomer ServiceLocal BusinessMechanical Engineering
Responsibilities
Assist customers of overflow phone calls for the service desk and schedule appointments if needed
Promptly respond to and/or generate service leads with customer history, thus making a quality and timely response to customers via their preferred method of contact. Schedule appointments as necessary
Make outbound phone calls to confirm appointments 24 hours before the scheduled appointment, and within 24 hours of a missed appointment to reschedule
Call customers after warranty service to ensure customer satisfaction
Provide back-up to service Warranty Administrator
Other duties and projects as assigned
Qualification
Required
A team player focused on providing exemplary customer service
Self-motivated and hard-working
Basic computer skills, working ability of Word, Excel, etc., and ability to learn database management software
Proficient oral and written communication skills, and the ability to read and interpret documents
Must be able to use a multi line phone
Must be able to multi task and stay organized
Have a valid driver's license
Pass a motor vehicle report and possess a safe driving record
Pass a criminal background check, credit check, and drug test. Also subject to random drug testing at the company's request
Benefits
Employer sponsored insurance – medical, dental, vision - for employees and dependents
Life insurance plans
Paid holidays
Paid time off
Training assistance
Employee purchase discounts
401(K) Retirement Savings Plan (4% Employer Match!)
Community service opportunities
Fitness room
Company
Knudtsen Chevrolet Co.
Since 1939, Knudtsen Chevrolet has been serving North Idaho and the Eastern Washington area with new Chevrolets along with all makes and models of great pre-owned vehicles.
Founded in 1939
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase