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Spectrum · 1 week ago

Manager, Business Account Sales

New York, NY

Full-time

Hybrid

Mid, Senior Level

$69K/yr - $114K/yr

5+ years exp

Spectrum is a leading provider of communication and entertainment products for residential and business customers. The Business Account Manager will manage the daily operations of a sales team focused on small and medium-sized businesses, aiming to exceed sales goals and enhance customer experiences.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience

Develop and maintain a team territory plan coach and lead a team of Account Executives to achieve and exceed budgeted sales and performance targets

Support and coach their sales teams by spending 80% of their time in the field with their team and 20% of the time completing office work

Coach to and follow Charter’s Sales Process

Works with their sales teams to set sales goals using various systems and tools

Resolves customer complaints or other issues that may interfere with efficient sales operations

Organize and facilitate meetings regularly to ensure the sales team is aware of any tools, processes, or product updates

Recruit, interview, hire, train, and coach Account executives to achieve sales goals

Handle employee relation issues, including performance appraisals, coaching, and ensure training compliance

Ensures that each Account Executive is executing a living territory plan for the assigned area

Manage daily individual rep funnel activity, including contacts, presentations, and sales

Completes all administrative tasks related to all sales activities and ensures account executives do the same

Has a detailed understanding of Charter’s product offerings and value propositions in the markets they sell in

Maintains current, in-depth knowledge of the marketplace, including competition, and ensures positive and professional relationships with customers, business partners, and co-workers

Attend and participate in meetings as established by management

Manage administration: Ensure the following processes are being completed: Project Plans, Business Cases / ROI, etc

Create a positive end-to-end customer experience by demonstrating the Good Neighbor Values of being helpful, cooperative, trustworthy, responsive, and resourceful

Perform other Prepare reporting as needed

Perform other duties as assigned

Qualification

Business-to-business sales managementTelecomm product/services salesCommunications technologies knowledgeBachelor’s degree in businessEnglish proficiency

Required

Ability to read, write, speak and understand English

Knowledge of communications technologies and services, with an emphasis on telephone and Internet fundamentals

Valid driver's license with a satisfactory driving record

Bachelor's degree in business marketing or related field or equivalent experience

Telecomm product/services sales experience - 5 years

Business-to-business sales management experience - 5 years

Benefits

Comprehensive pay and benefits package

Additional forms of other incentive-based compensation such as bonuses

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees