AMETEK · 22 hours ago
Technical Support Field Specialist
Depew, NY
Full-time
Onsite
Mid, Senior Level
$50K/yr - $70K/yr
5+ years expAMETEK is a leading global provider of industrial technology solutions. The Technical Support Field Specialist provides comprehensive technical support for Reichert instruments, troubleshooting and maintaining ophthalmic instrumentation while ensuring high-quality customer service and technical documentation.
ElectronicsManufacturing
Responsibilities
Provide technical support for Reichert products via phone and email
Research and gather information to address technical product questions, including interviewing subject matter experts
Create and update user guides, parts/service manuals, and other documentation
Provide status updates on repairs and create RMA forms for customers returning instruments for servicing, replacement, parts, or accessories
Process paperwork for repairs and loaners
Utilize Reichert's internal MRP and complaint systems to document product returns, complaints, and manufacturing information
Attend product meetings and collaborate with product teams to improve instrument quality
Deliver service training and travel to Reichert-certified dealers, government agencies, doctors’ offices, and trade shows for on-site technical support (up to 15% travel required)
Develop and maintain clear, concise technical documents—including diagrams, flow charts, and graphics—that meet ISO and industry technical writing standards
Assist in the development and maintenance of company style guides, templates, and document control
Update, edit, and modify Reichert manuals using source programs (e.g., InDesign, Word)
Qualification
Required
Two-year technical degree with a technical support background or 5 years of experience
Mechanical and electronic repair experience to support Reichert product servicing
Excellent customer service and interpersonal communication skills
Strong problem-solving abilities
Ability to maintain and organize technical information
Capability to train dealer technicians on repairing, calibrating, and using ophthalmic instrumentation
Technical writing experience, including gathering source information and composing manuals and procedures using Adobe (e.g., InDesign, Acrobat, Photoshop) and Microsoft (e.g., Word, Excel, PowerPoint) applications
Advanced technical proficiency in hardware, software, networks, and systems
Knowledge of cybersecurity principles
Familiarity with emerging technologies such as AI and machine learning
Effective communication and collaboration skills
Commitment to continuous learning and adaptability
Strong time management and prioritization skills
Project management experience
Preferred
Background and working knowledge of ophthalmic instrumentation
Experience with serial communication and familiarity with EMR (Electronic Medical Record) systems
Company
AMETEK
AMETEK is a manufacturer of electronic instruments and electromechanical devices.
10001+ employees
H1B Sponsorship
AMETEK has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (7)
2023 (2)
2022 (2)
2021 (6)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2007-01-30Acquired
1978-01-13IPO
Leadership Team
David Zapico
Chairman and Chief Executive Officer
T
Thomas Montgomery
SVP & Corporate Comptroller
Recent News
2025-11-11
PR Newswire
2025-11-11
MarketScreener
2025-11-08
Company data provided by crunchbase