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Haffner's · 3 days ago

Burner Service Technician - Oil $2,000 Sign on Bonus

Concord, MA

Full-time

Onsite

Mid Level

$28/hr - $40/hr

3+ years exp

Haffner's is a prominent wholesale fuel distributor in New England, managing gas stations and offering heating oil, propane, and HVAC services. The Burner Service Technician is responsible for the installation, maintenance, and repair of residential and commercial heating and cooling systems, ensuring customer satisfaction through timely communication and high-quality service.

Customer ServiceEnergyRetail

Responsibilities

Installs, maintains, and repairs heating, ventilation, and cooling equipment at commercial and residential customer sites

Communicates in a timely manner with office staff, maintaining a schedule and making sure any delays are properly communicated to the customer

Follows a standardized format for customer visits:

Documents all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures where applicable

Diagnoses diverse electrical and mechanical service issues

Explains the diagnosed issue in concise terms to the customer, together with the resolution

Understands, and articulately conveys, company pricing and services to customers

Repairs by obtaining any needed replacement parts, calibrating system to manufacturer’s recommendations, and thoroughly testing components for functionality

Identifies and reports to owner potential opportunities for additional business (newer system, service contracts, and additional services)

Completes visit by obtaining customer signature and correct customer information, including email address

Notifies dispatchers of any issues that require repair or compromise delivery or service

Maintains proper stock, parts, tools, and safety equipment in the vehicle

Maintains company vehicle, including frequent interior and exterior cleaning, refueling, reporting any mechanical issues and ensuring that they are corrected, and submitting completed monthly vehicle inspection and mileage log forms

Participates in company provided training opportunities on latest industry technologies

Conducts visual oil tank inspections, recording condition with pictures and descriptions

Executes other duties assigned by the Service Manager